The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through direct face to face contact and an intimate knowledge of their operational needs. The primary objective of the PSSR is to make our customers more successful by anticipation or recognition of their needs by selling the appropriate application of product support and small whole-goods, products, and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory
Responsible for selling parts, service, and small whole goods
Utilize CRM program to maintain call schedules, prepare quotes and maintain quote files, and organize time
Collect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needs
Focus on customer equipment profiles for "set" group of customers, as explained in the PSSR Agreement
Work with the PSSR Manager and Director of Parts in developing and promoting parts specials, featured items and/or services
Identify new customers within assigned territory to promote personal and company growth
Perform machine evaluations required for proper fit up of replacement parts and recommendations for efficiency improvement
Attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth
Responsible for keeping accurate expense records and submitting them in a timely manner
Ability to balance the business needs and goals of the company while looking out for the best interests of our customers
JOB REQUIREMENTS:
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
Extensive background in construction and/or heavy construction equipment
Minimum of 2 years' experience in sales, service, or product support
Minimum 2-year technical degree in related field or 4-year college degree or equivalent experience
An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs and Distributor Operating systems
Requires a valid driver's license and the ability to maintain an insurable driving record
Must have a positive mental attitude
Must have excellent customer service skills, both internal and external customers
Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them - customers, suppliers, coworkers, and manufacturers
Attain short- and long-term objectives through good time management and planning
Strong interpersonal skills and oral/written communication skills
Organizational skills with ability to effectively manage multiple projects
Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc
BENEFITS:
Extended Health Care
Health Spending Account (Employer Provided)
Dental
Life Insurance / AD&D / Critical Illness
Accident & Serious Illness (ASI)
Long-term Disability
Employee & Family Assistance Program (EFAP)
Paid Holidays
Vacation Pay and Time
RRSP & DPSP with Company Match
Uniform/Clothing Allowance
Prescription Safety Glass Reimbursement
Safety Boot and Cold Weather Gear Reimbursement
Employee Events
Sponsorships
Additional Job-Related Education and Trainings
NATURE AND SCOPE OF JOB: (SERVICE)
Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
Requires the ability to lift up to 75 lbs. on a frequent basis
The PSSR must live within the boundaries of the branch territory and daily travel is a requirement
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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