Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



A titre de Prepose(e), service a la clientele, vous repondrez aux demandes de renseignements, donnerez des informations au sujet des detaillants, des services offerts et des politiques des Galeries d'Anjou.



CE QUE VOUS FEREZ

Connaitre de facon approfondie tous les services du centre commercial, ses commodites et installations, ses magasins et emplacements, ses activites promotionnelles et ses outils de confort



Prendre les devants pour trouver des occasions de creer des interactions memorables avec les clients, et aider les clients en leur fournissant un service de qualite exceptionnelle



S'efforcer de constamment ameliorer et renforcer le service a la clientele du centre et de trouver de nouvelles idees a integrer a l'offre de services;



Interagir avec les consommateurs et les detaillants avec courtoisie et efficacite



Vendre des Cartes-Cadeaux du centre commercial et etablir la balance entre les ventes et les transactions



Se montrer positif au telephone et en personne



Aider les consommateurs en leur donnant des indications et des renseignements et en repondant a leurs questions



Motiver et outiller les equipes de service a la clientele afin qu'elles offrent une experience client et des interactions memorables



Se tenir au courant des articles et des services offerts, des prix de vente, des soldes et des evenements speciaux pour etre en mesure de formuler des suggestions cadeaux aux clients et de les diriger vers des boutiques qui repondront a leurs besoins



Aider a la realisation des evenements promotionnels, notamment en ce qui a trait a la distribution, a la compilation et au triage des bulletins de participation, aux GWP et aux ventes de billets dans le cadre d'evenements speciaux



Connaitre le manuel de gestion des situations d'urgence du centre et comprendre clairement le role du Service a la clientele et ses champs de competence decrits dans le plan



Assumer les diverses taches et responsabilites qui seront demandees



Apporter son soutien a la superviseure dans diverses taches



CE QUE NOUS RECHERCHONS

Diplome d'etudes secondaires



Idealement, experience du service a la clientele



Experience en vente (gestion de transactions et tenue de caisse)



Attitude positive et motivation a fournir un excellent service client



Communiquer efficacement avec les consommateurs, les detaillants, la direction du centre, les fournisseurs de services ainsi que tout le personnel du centre commercial



Capacite a travailler dans un environnement ou le rythme de travail est rapide, a mener plusieurs taches de front tout en demeurant tres professionnel



Bonnes aptitudes de communication orale et ecrite, le multilinguisme etant un atout



Capacite a gerer et a resoudre des conflits



Se montrer aimable, accessible, proactif et axe sur la resolution de problemes;



Aptitudes informatiques



Experience en gestion d'equipe



Bilinguisme (Francais et Anglais) a l'ecrit et a l'oral



Souplesse d'horaire et disponibilite pour travailler les week-ends, les soirs et les jours feries. Doit etre disponible sur l'integralite des heures d'ouverture du centre



Interactions orales et/ou ecrites avec des locataires, touristes ou partenaires externes bases a l'exterieur du Quebec (par exemple, fournisseurs de services, cabinets d'avocats, pairs, banquiers, firmes de courtage, firmes d'analyse de credit, agences de credits, clientele non-francophone, etc.)

Si cette description de poste vous correspond, nous vous encourageons a postuler, meme si vous ne repondez pas a toutes les exigences. Nous avons envie de vous connaitre et de savoir ce que vous apportez!



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As a Guest Services Representative, you will you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d'Anjou.



WHAT YOU'LL BE DOING

Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools



Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service



Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu



Interact with shoppers and retailers in a courteous and efficient manner;



Sell shopping centre gift cards and balance sales to transactions



Projects a positive attitude over the telephone and in person



Assist guests by providing directions/information and answering questions



Empower and motivate Guest Services teams to create memorable customer experience and interactions



Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs



Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.



Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan



Assume other duties and responsibilities as assigned



Support the supervisor in various administrative tasks



WHAT WE'RE LOOKING FOR

High school education



Previous cash/POS experience



Previous customer service experience preferred



Positive attitude and a strong desire to provide excellent customer service



Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel



Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism



Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus



Conflict resolution/management skills



Must be friendly, approachable, proactive and solution focused;



Computer skills (excel, chrome)



Oral and/or written interactions with tenants, tourists or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.