Job Description

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Reporting to the Manager, the Prospect and Applicant Relationship (PAR) & Student Information Systems (SIS), the Prospect and Applicant Relationship Supervisor is responsible for guiding the Prospect and Applicant Support team in meeting established enrolment and conversion objectives by providing supervision, training, and coaching. The PAR Team will handle inbound inquiries from prospective students and applicants as well as conduct targeting outbound calls to contact potential students with the goal of increasing applicants and enrollment with NAIT. Major responsibilities of the role include planning and coordinating assignments, performing staff evaluations, hiring, and training staff, and operationalizing strategies.

Working with the Coordinators and Managers of Recruitment and Admissions, as well as the Manager of PAR and SIS, this position will translate recruitment strategies and enrolment objectives into priorities and targets for the Prospect and Applicant Relationship (PAR) team. The position will monitor the team\'s performance and progress towards the set targets, adjusting activities and priorities as needed. The Supervisor will develop and maintain relationships with partners and stakeholders in academic areas and service areas to ensure a seamless experience for prospects and applicants.

Key Responsibilities:

• Translate recruitment strategy and enrolment objectives into activities, priorities, and targets for the specialists.
• Monitors and analyzes different data points to measure efficacy of activities and to inform staff of assignments, priorities, and communications.
• Ensures the work of the PAR team meets service standards and complies with NAIT policies and procedures.
• Handles student escalations when necessary and collaborates with different areas across campus to resolve complex scenarios in alignment with NAIT\'s policies and procedures.
• Provides operational support to the PAR team and provides coverage/backfill for the SIS Coordinator during peak periods and/or absences.
• Share insights about the student experience with NAIT processes and communications to help program and service areas improve their processes and communications.
• Coordinates with various academic and service areas to provide a seamless experience and just-in-time support for prospects and applicants.
• Works closely with the Recruitment, Admissions, Marketing & Communications to plan and execute outreach campaigns.
• Collaborates with NAIT HR on interviewing, selecting, and hiring new staff members.
• Coordinates the maintenance of all training and reference materials.
• Coordinates the on-boarding and training process for all new members.
• Facilitate on-going coaching and performance enhancement conversations with team members.
• Facilitates regular meetings with the team to provide updates, information, and identify and resolve any emerging issues.
• Manages staffing schedule and absence requests to ensure adequate coverage to meet business needs.
• Participates in the development and operationalization of the Registrar\'s Office department plan and NAIT\'s recruitment strategy.
• Provides leadership or operational insights on relevant projects that affect prospect and application experience.
• Maintains up-to-date knowledge of common and emerging practices in customer conversion and relationship management.
• Reports on the Prospects and Applicants Relationship (PAR) Team success metrics, challenges, and priorities.
• Continuously reviews and identifies opportunities to improve relevant processes and communications.

Skills & Abilities:

• Sales and conversion knowledge and practices.
• Advanced communication and interpersonal skills.
• Proven ability to build relationships with a wide range of stakeholders.
• Ability to make sound and timely decisions, even in the absence of complete information.
• Strong organizational skills, ability to plan and prioritize work to align with strategic goals.
• Ability to handle conflict effectively.
• Can develop others through coaching, feedback, and stretch assignments.
• Persistent, results oriented.
• A strong understanding of AUPE collective agreement, FOIP legislation, CASL and Do-Not-Call legislation.
• A strong understanding of NAIT programs, recruitment strategies, admissions practices, and processes.
• In-depth understanding of customer relationship management practices and a commitment to leading a team to provide exceptional service.
• Willingness to face difficult issues, steps up for challenges, and participate in difficult conversations.

Qualifications:

• Related post-secondary diploma required.
• 3 to 5 years of experience working in post-secondary environment required.
• 1 to 3 years of experience in Sales or Recruitment or Admissions or Student Support is required.
• Supervisory or leadership experience is an asset.
• Fluency in additional languages is an asset.
• Customer Relations Management (CRM) system experience would be an asset.
• Equivalencies may be considered.

Remuneration: $2,694.13 - $3,613.98 biweekly, plus a comprehensive benefits package (classification - Advisor/Specialist II).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and Cover Letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We\'re proud to have been named one of for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to and are a proud partner of the and Pride at Work Canada.

What we offer

We\'ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year\'s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don\'t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application however only those selected for an interview will be contacted.

Northern Alberta Institute of Technology