Job Description

General Responsibilities:

• Administration and routine maintenance of Client Relationship Management System (CRM) (Zoho)
• Report and metrics generation
• Support and training of C&P members and other as applicable
• Liaison between Cliantha Research and CRM team
• Preparation and completion of all RFPs upon request and assignment
• Initial set up of the budget costing sheet on each proposal for input by the Contracts & Proposals (C&P) team
• Initial set-up, quality control checks, and finalize costing sheets of each proposal for all RFPs upon request
• May participate in sponsor bid defenses
• Preparation and completion of Change Order requests
• Initial set-up, quality control checks, and finalize Change Orders
• Use business analytical skills to seek efficiencies in cost containment
• Monitor contract value and product changes in coordination with internal departments, and adjust price profiles for margin optimization where appropriate
• Work with vendors to obtain costs and incorporate them accordingly into costing sheets
• Analyze quotes and cost sheets/templates and optimize where applicable
• Assist in creating newly optimal costing sheets / departmental templates
• Work with and communicate across multiple levels of business and stakeholder organizations to determine how to improve existing business processes
• Performs all work in accordance with established departmental processes, regulatory requirements, while working in compliance with safety standards
• Regular Monitor an report BD and CPG KPIs
• Working directly with the Finance group, drive the integration of Microsoft Great Plains Software with the CRM systems in order to better predict future revenues
• Conglomerating, analyzing and reporting data from the CRM and Microsoft Great Plains to help provide profitability visibility to the company by Business Area, by Customer, By Project and by Profit Centre
• Analysis and preparation of data from the CRM and Microsoft Great Plains to help provide RFP quoting process to the executive management team
• Develop & maintain a Company dashboard for the executive management team utilizing information retrieved from the CRM & Great Plains systems
• Create ad hoc metrics & reports as requested by Company Management
• Assist with onboarding of new contract and proposals members
• Other duties as may be assigned

Qualifications:

• University degree in Science / Sci-Business / Accounting / Mathematics, or equivalent
• 3 years of CRO / pharmaceutical or equivalent business experience preferred
• Excellent business writing, communication, editing and proofreading skills
• Ability to meet stated deadlines
• Ability to work independently and collaboratively as required
• Strong analytical and problem solving skills, with demonstrated ability to plan, multi-task and prioritize, with a strong process background
• Proficient in spreadsheet and database applications
• Excellent interpersonal skills and ability to relate well to internal and external customers
• Ability to make effective decisions in a timely manner
• Strong technical proficiency and computer skills in all aspects of MS Windows and MS Office software packages

Job Type: Full-timeSchedule:

• 8 hour shift

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Clinical Research Organization or Pharmaceutical Industry: 3 years (preferred)