Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Oxford is seeking a Property Manager to join our Vancouver team. This position is responsible for strong tenant relationships and ensuring day to day operations of the Vancouver Office are running efficiently to build a first class experience. Reporting to the General Manager, as the Property Manager (PM), you will be responsible for a property management team including an Assistant Property Manager and the Property Administration function, all with a particular emphasis on Customer Relations. You will maintain and improve the upkeep of the property by ensuring an efficient alignment of site level resources while collaborating with internal partners during the implementation of corporate initiatives.

Leading all employee engagement efforts to ensure a consistent and high level service and tenant experience, in the absence of the GM, you will be expected to assume the overall leadership of the property in partnership with the other Vancouver Property Manager.

As a member of this team, you will be responsible for:

Project Management

Develop 10 year capital plan for each asset under management

Build business cases for senior management approval.

Develop scope and schedule, build and award tenders, supervise and control projects so that they are completed on time and on budget.

Customer Service Excellence

Appropriately respond to and address daily inquiries, from both tenants and guests, regarding the property's policies and procedures, and all other issues that may arise;

Be involved in industry associations and community initiatives. Build and maintain positive relationships with partners, tenants, and employees;

Effectively manage tenant relationships by being adaptable, diplomatic, and decisive in all interactions;

Ensure Tenant Experience initiatives are aligned with property objectives and national programs;

Conduct regular property inspections;

Manage the coordination, completion and communication efforts in a timely fashion with tenants before, during and after tenant changes / updates and any other construction project or property updates.

Employee Engagement

Lead and direct property teams in the completion of their duties while ensuring those duties are constantly aligned with property objectives;

Mentoring of direct reports and ensure all staff have growth plans;

Facilitate and nurture the property level employee engagement program to ensure a consistent brand experience at all levels of the property;

Act as the liaison between property departments to ensure clear and consistent flow of communication is received and disseminated amongst team members.

Property Administration

Oversight of the Property Administration team to ensure accurate and timely tenant documentation, billings and collection of receivables;

Respond to and follow-up on all escalated legal and receivables issues / documentation;

Ensure timely distribution for annual pre-bill and year-end billings;

Approval of Signed Deal Memorandums (SDM), Lease Profiles, License Agreements;

Oversee the accurate entry of leasing budgets and forecast;

Review and approval of all new Lease Profiles for Tenant files;

Review and 1st approval of lease related payments: work orders, cheque requisitions for tenant incentive/leasehold improvement allowance, payment of broker commissions.

Review/approval of annual Tenant billings, prior-year Tenant adjustments, month-over-month billing changes;

Oversee parking operations: review of monthly state

Our story:

Oxford Properties Group ("Oxford") is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford's owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world's most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Vaccination Policy

At OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.