Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


Calgary Housing (CH) is a wholly owned subsidiary of The City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. As a Project Manager within the Customer Experience Division, you will play a key role in this transformation - leading the development and implementation of strategies, policies, programs, and services that advance organizational objectives related to operations and customer experience. You will ensure the timely and effective delivery of divisional initiatives by providing structure, coordination, and insight across projects. You will lead planning, tracking, risk management, and partner coordination to ensure execution aligns with Calgary Housing's strategic goals and delivers measurable results for residents, staff, and the organization. Primary duties include:

Lead high-impact, cross-divisional projects from scoping to evaluation, ensuring initiatives are strategically aligned and results are measurable. Develop project charters, plans, and risk registers that clearly define scope, deliverables, timelines, and success measures. Facilitate project governance and coordination, engaging cross-functional teams and ensuring effective communication and accountability. Monitor progress and performance, using dashboards and scorecards to track milestones, identify risks, and support early course correction. Strengthen project management practices by maintaining standardized tools, templates, and documentation to ensure quality and consistency. Conduct research and analysis to inform divisional policies, programs, and service improvements aligned with corporate and government priorities. Prepare and deliver reports and presentations to senior management, the CH Board of Directors, and external partners to support transparency and decision-making. Foster a culture of learning and improvement by leading evaluations, sharing lessons learned, and supporting project management maturity across the division.

Qualifications

A degree in Planning, Business Administration, Public Administration, Public Policy, Social Work, or a related field and at least 5 years of related experience is required. Demonstrated project management expertise, including experience developing project charters and work plans, managing risks and interdependencies, and preparing high-quality updates, briefing notes, and reports for senior management and Boards of Directors on complex issues is required. A Project Management Professional (PMP) and PROSCI certification will be considered an asset. Knowledge of affordable housing systems, poverty reduction, community development, or human services is a strong asset. Proven ability to facilitate collaboration across departments and organizations, influence without authority, and manage relationships with diverse internal and external partners. Exceptional planning, prioritization, and organizational skills, with attention to detail and the ability to meet challenging deadlines in a dynamic environment. Excellent communication, presentation, and analytical skills, with strong business and political acumen and the professional judgment to navigate sensitive and complex issues.

Pre-employment Requirements

Successful applicants must provide proof of qualifications.

Workstyle:

This position may be eligible for remote work as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.


Union: CUPE Local 38
Business Unit: Calgary Housing

Position Type: 1 Permanent
Location: 200, 2535 3 Avenue SE

Compensation: Pay Grade 13 $49.32 - 66.00 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: December 1, 2025

Job ID #: 312899