Job Description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.

Why you'll love working for Siemens!

Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2022, and Greater Toronto's Top Employers 2022.


Siemens Mobility is seeking a

Project Manager Customer Services

to lead the maintenance and service operations of an assigned

diesel-electric trainset fleet

across all life cycle phases. In this role, you will oversee the

strategic planning, execution, and performance management

of a multi-location

Technical and

Maintenance Support and Spare Parts team

to ensure

compliance, safety, performance, and reliability

in alignment with the

Technical Support and Spares Supply Agreement (TSSSA).

You will act as the

primary customer interface

, managing key stakeholders while ensuring fleet compliance with

rail regulations, industry standards, and Siemens policies

. This position holds

full responsibility for Siemens' maintenance support services

, including

personnel, spare parts, and financial performance

across

multiple locations in Quebec and Ontario

.


As

Project Manager Customer Services

, you will manage

scope, schedule, budget, and risk

, ensuring contract deliverables are met while driving continuous improvement and customer satisfaction. You will report to

Executive Management in the Canadian and US organization of Siemens Mobility

, who provide

strategic oversight, but you will have full autonomy in achieving project objectives.

The role requires

flexibility and frequent travel

due to the contract's nature.

Key Responsibilities

Project & Performance Management

Lead and manage the entire service delivery project, ensuring that contractually defined KPIs (reliability, availability, safety, etc.) are met. Develop and execute project plans, aligning Siemens' service priorities with customer expectations and contractual obligations. Manage scope, schedule, and budget, identifying risks and implementing mitigation strategies. Ensure compliance with safety, quality, and regulatory requirements, including OSHA Law and CFR-49 regulations. Prepare and present regular progress reports, both internally and externally, ensuring transparency on contract performance.

Customer & Stakeholder Engagement

Act as the primary point of contact for customer stakeholders, ensuring all formal and informal requests and concerns are addressed. Host regular meetings with executive, senior management and customers, aligning on service performance, risk mitigation, and improvement strategies. Develop and maintain strong relationships with internal and external partners, ensuring seamless service execution. Manage contractual obligations and change requests, ensuring compliance and alignment with customer needs.

Team Leadership & Organizational Development

Build and lead a high-performing Trainset Maintenance Support and Spare Parts Services Team - around 30 direct reports -, including resource planning, recruitment, and training to ensure competency. Supervise Siemens Team Leaders and Technicians, as well as temporary personnel, ensuring optimal performance. Promote a safety-first culture (Zero Harm) by implementing and enforcing EH&S policies at all operational levels. Ensure the safety of personnel, equipment, and depot infrastructure under Siemens' responsibility.

Operational & Maintenance Oversight

Monitor service delivery, track KPIs, and implement corrective actions to maintain and improve contract performance. Oversee maintenance execution and optimization, ensuring high fleet availability and reliability. Support the customer in depot maintenance and infrastructure management. Manage supplier contracts, including claims processing and documentation. Drive modifications and improvements, ensuring material and personnel resources are effectively allocated.

Ensure field data acquisition and analysis for continuous improvement.

Qualifications & Experience

Demonstrated leadership in project management roles, with a track record of managing multi-functional teams in a rail or industrial environment. Proven experience in customer-facing roles, with strong stakeholder engagement and negotiation skills. Expertise in rolling stock maintenance, including industry best practices, troubleshooting, and regulatory compliance. Proficiency in project management methodologies (PM@Siemens, PMP, or equivalent). Strong budget, contract, and financial management skills, ensuring cost-effective service delivery. Experience managing risks, change requests, and scope adjustments in complex service projects. Bachelor's degree (or equivalent experience) in Mechanical or Electrical Engineering. Minimum of 8 years of experience in rail maintenance, project management, or a related field. Fluency in French and English is essential. Familiarity with digitalization and automation in maintenance and service operations. The successful candidate for this position must be bilingual. Fluency in English and French (oral and written) is required to perform the duties and responsibilities of the position: + The role requires interaction with English and/or French speaking customers and suppliers across Canada and/or abroad. + The role requires regular interaction with Siemens colleagues based in Quebec, Ontario, nationally and internationally.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of EUR9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.


In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Quebec, to more than 25 railways across Canada covering over 3,400 miles of track.


Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.


To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada

A propos de nous.

Nous partageons nos idees et defendons les personnes qui en sont a l'origine.

Siemens Mobility est une societe geree separement par Siemens AG. Leader dans le domaine des solutions de transport depuis plus de 175 ans, Siemens Mobility innove constamment son portefeuille. Ses domaines de predilection sont le materiel roulant, l'automatisation et l'electrification ferroviaires, un portefeuille complet de logiciels, des systemes cles en main ainsi que des services connexes. Grace a ses produits et solutions numeriques, Siemens Mobility permet aux operateurs de mobilite du monde entier de rendre l'infrastructure intelligente, d'augmenter la valeur de maniere durable tout au long du cycle de vie, d'ameliorer l'experience des passagers et de garantir la disponibilite. Au cours de l'exercice 2022, qui s'est acheve le 30 septembre 2022, Siemens Mobility a enregistre un chiffre d'affaires de 9,7 milliards d'euros et comptait environ 38 200 employes dans le monde. De plus amples informations sont disponibles a l'adresse suivante : www.siemens.com/mobility.


Au Canada, Siemens Mobility fournit des solutions a l'industrie du transport depuis plus de 40 ans, notamment des services d'entretien de l'infrastructure ferroviaire sur les reseaux ferroviaires du Quebec et de l'Ontario, des vehicules legers sur rail a Edmonton et a Calgary, des rames livrees a VIA Rail Canada, de nouvelles rames pour Ontario Northland qui rameneront le transport ferroviaire de passagers du Nord-Est en Ontario et qui devraient etre livrees en 2026, une commande de locomotives pour l'exo de Montreal et l'electrification des rails et l'entretien global du systeme du reseau de transport en commun leger sur rail de Kitchener-Waterloo. Notre empreinte comprend egalement des services de repartition exploites a partir de Dorval, au Quebec, pour plus de 25 chemins de fer a travers le Canada, couvrant plus de 3 400 milles de voies ferrees.


Aujourd'hui, Siemens Mobility offre a ses clients des capacites de service complet pour l'ensemble du cycle de vie de leurs projets afin de contribuer a l'evolution de nos villes en pleine croissance tout en soutenant les objectifs de durabilite du Canada.


Pour en savoir plus sur Siemens Mobility, visitez notre site Web a l'adresse suivante: Siemens Mobility | Canada | Siemens Mobility Canada