Job Description

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.At EXFO, we're pushing the boundaries of digital platforms to deliver a seamless and intelligent customer experience. As our new Digital Platforms Operations Specialist, you'll play a pivotal role in making that happen. You'll be the go-to expert for the performance, reliability, and evolution of key digital tools - from product data systems to customer-facing interfaces.You won't just maintain the machine - you'll improve it, connect the pieces, and keep us moving forward. If you live at the intersection of operations, tech, and strategy, we want to hear from you.Main responsibilities include:

• Own day-to-day operations for a suite of digital platforms - ensuring stability, usability, and alignment with business goals.
• Manage and maintain digital product catalogs, ensuring clean, structured, and enriched data across platforms.
• Be the bridge between Marketing, IT, external partners, and business stakeholders - aligning priorities and enabling execution.
• Coordinate cross-functional initiatives, manage backlogs, and translate business needs into clear technical requirements.
• Execute content updates and data imports, solve operational issues, and ensure system performance is always on point.
• Document and share processes, create training materials, and support internal adoption of tools.
• Elevate our customer experience through platform enhancements and continuous improvement initiatives.

Managed Digital Platforms Include:

• Product Information Management (PIM) system
• Online product catalogs (including Shopify platforms)
• AI-powered chatbot integrated with the website
• EXFO.com enhancements and digital tool integrations

Qualifications:

• Strong understanding of web technologies, digital platforms, and content management systems.
• Familiarity with PIM systems, e-commerce platforms, and AI-powered solutions.
• Proficient in managing and analyzing data using Excel and CSV files.
• Familiarity with basic HTML is a plus.
• Excellent project management and coordination skills.
• Experience working with cross-functional teams and external partners.
• Collaborative team player
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Required Profile:

• Experience working with cross-functional teams and external agencies
• A solution-oriented, proactive mindset with strong attention to detail
• Ability to thrive in a fast-moving, multi-platform environment
• Bilingual (English/French) - essential for our global and local audience
• Bachelor's degree in digital marketing, Business, IT, or a related field

Why EXFO?We're not just building test and measurement solutions - we're enabling smarter, faster networks that power everything from AI to 5G. At EXFO, you'll join a team that values curiosity, collaboration, and clarity. You'll work on meaningful platforms that drive real business value, and you'll do it in a culture that celebrates initiative and impact.EXFO is an equal opportunity employerDiversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our .For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.Do you have questions about this career opportunity or our hiring process? Contact us at or, if you are applying for a job located in Mexico, at .Thank you for your interest in EXFO!