Job Description

Join a Fast-Growing, Award-Winning Team!

We have an exciting opportunity for a

detail-oriented and organized professional

who thrives in administrative and project coordination roles. As a key member of our

Customer Success Team

, you will play a pivotal role in ensuring seamless project execution, exceptional customer service, and efficient communication between teams.

Why Join Black Tar?

For over a decade, Black Tar has been a leader in Ottawa's asphalt and interlock industry,

prioritizing our employees and fostering a collaborative work environment.

People-First Culture

- "Good work starts with good people!"*

Growth & Stability

- Recognized as the

185th fastest-growing company in Canada

(The Globe and Mail, 2024*).

Industry Leader

- Awarded

11 times

as Ottawa's Top Paving Contractorover the past five years.

Safe & Supportive Work Environment

- Where quality and teamwork drive success.

Role Overview

As an

Administrator & Project Coordinator

, you will be responsible for

streamlining operations

,

coordinating resources

, and

ensuring top-tier customer service

. You will act as a bridge between customers, sales, and operational teams to facilitate smooth project execution.

Key Responsibilities

Manage inbound

calls and emails

, providing prompt and professional responses.

Coordinate resources

(people, materials, equipment) to ensure project deadlines are met efficiently. Optimize job scheduling to

reduce logistics inefficiencies

and improve team productivity. Use hiring tools to

screen candidates and schedule interviews

with management. Update and

adjust project schedules daily

, keeping customers and teams informed. Handle

customer inquiries and complaints

, escalating unresolved issues as needed.

Schedule and book customer appointments

, ensuring smooth workflow. Perform additional administrative tasks as assigned by management.

What We're Looking For

Strong communication skills

(written & verbal).

Exceptional organizational skills

with the ability to multitask.

Problem-solving mindset

to handle scheduling and logistical challenges.

Proficiency in administrative tools and scheduling software

(experience with CRM or project management tools is a plus).

A proactive, team-oriented attitude

with a commitment to delivering outstanding customer service.

Join Us & Grow with Black Tar!

If you're looking for a

dynamic, full-time position

in a fast-growing company with a strong team environment, we'd love to hear from you! Apply today and take the next step in your career with

Black Tar Construction.

Job Types: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 35 - 45 per week

Additional pay:

Bonus pay Overtime pay
Benefits:

Casual dress Company events Dental care Extended health care On-site parking Vision care
Flexible language requirement:

French not required
Schedule:

10 hour shift 8 hour shift Monday to Friday
Ability to commute/relocate:

Ottawa, ON K1Z 5H2: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your typing speed in words per minute (WPM)? A minimum of 50 WPM is required. Please note that a typing test will be part of the interview process before hiring.
Education:

Secondary School (required)
Experience:

Administrative: 2 years (required) Customer service: 2 years (required)
Work Location: In person

Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: 44 per week

Additional pay:

Bonus pay Commission pay Overtime pay
Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed
Language:

English (preferred)
Work Location: In person

Expected start date: 2025-07-15