Job Description

Reports To: Senior Director, Program & Services

At Harrison Healthcare, we deliver world-class, personalized care rooted in compassion, professionalism, and excellence.

We are seeking a detail-oriented

Programs & Services Coordinator

to support our

New Clinical and Genetically Informed Care (GIC) programs.

This hybrid

Vancouver/Calgary

role offers an exciting opportunity to contribute to a growing organization that is redefining the healthcare experience through precision, personalization, and exceptional client service. You will provide comprehensive administrative and client support--managing communications, scheduling, documentation, and coordination with clinicians and vendors--to ensure a seamless, high-quality experience for members and partners.

The ideal candidate brings strong communication and organizational skills, excels at multitasking, and thrives in a fast-paced, concierge-style healthcare environment. If you are passionate about supporting clients and take pride in delivering exceptional service with accuracy and empathy, we want to hear from you.

Requirements:

Post-secondary education in healthcare administration, business administration, or a related field preferred. Minimum 2-4 years of administrative and program coordination experience, ideally in a healthcare, wellness, or high-touch client service environment. Experience with data analytics, electronic medical record systems (EMR) and client relationship management tools. Familiarity with precision medicine, genetics, or health programs, data collection & analysis, an asset. Exceptional interpersonal and communication skills -- verbal, written, and virtual. High attention to detail and accuracy in documentation and data entry. Strong organizational and multitasking abilities; able to manage multiple priorities with professionalism. Tech-savvy with proficiency and comfort with healthcare platforms and scheduling systems. Compassionate, patient-centered approach with a commitment to confidentiality and ethical standards. Proactive problem solver who thrives in a collaborative, mission-driven environment.

Why work at Harrison?

Competitive compensation package. Comprehensive health and dental benefits package. RRSP contribution with employer matching. Health spending and wellness account. Annual professional development allowance and paid days Reimbursement for professional dues

Job Responsibilities:

1. New Clinical Program (Client Experience & Operations)

Serve as the primary administrative contact for New Clinical program clients Quality Assurance and Data Analysis Manage the full client intake process, including scheduling initial assessments, onboarding, and ongoing communication. Coordinate appointments and communications among clients, clinicians, and the care team. Input and maintain accurate client data within the Electronic Medical Record (EMR) system, ensuring compliance and confidentiality. Provide high-touch customer service--responding promptly to inquiries, troubleshooting issues, and ensuring each client feels supported and valued. Track and manage program milestones, follow-ups, and client progress documentation. Support the program representative and care team with administrative tasks that promote client engagement and satisfaction.

2. Genetically Informed Care Program Support (Program & Vendor Coordination)

Support the Programs & Services team in coordinating communications and logistics for GIC initiatives, including pharmacogenomics, nutrigenomics, cancer, and cardiac testing and more. Prepare and send marketing and educational materials to clients, clinicians, and corporate partners. Liaise with partner laboratories and vendors to order tests, track shipments, and manage test results flow. Maintain records of test orders, results, and communications in the EHR and program databases. Communicate with clinicians to ensure timely test ordering, follow-up, and result interpretation. Assist in tracking outcomes and generating reports for internal and partner review. Contribute to the continuous improvement of program workflows and client experience initiatives.

Company Profile:

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of innovation, excellence, and compassion, delivering care as if each client were family.

Apply now and become part of a healthcare team that makes a meaningful difference!

For more information, visit

https://harrisonhealthcare.ca/careers/

Job Type: Full-time

Pay: $25.00-$29.00 per year

Benefits:

Company pension Dental care Extended health care Life insurance Paid time off RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Vancouver, BC V6Z 1Z1: reliably commute or plan to relocate before starting work (required)
Application question(s):

In accordance with provincial health orders, Harrison Healthcare requires employees to be vaccinated against Covid-19. Are you currently vaccinated against Covid-19?
Work Location: Hybrid remote in Vancouver, BC V6Z 1Z1