Job Description

Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.





Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre and Family Place.





Lift Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.





Opportunity



We are seeking a

temporary

Client Services Coordinator to join our WorkBC Centre team. The candidate, above all else, must fundamentally value genuine inclusivity and believe that we, as a community, are ethically accountable for the health and wellness of all who live here.





Overview

Type: Temporary (December 8, 2025 - March 31, 2027 with possibility of extension)

Hours:

35 hours per week

Shifts:

Monday to Thursday, 8am to 5pm, with rotating Wednesday evening shifts of 11am to 7:30pm

Hourly Wage:

$31.90

Benefits:

Competitive extended health benefits

Work Site:

Work BC Powell River Employment Services Centre, 4511 Marine Avenue, Powell River

Start Date:

December 8, 2025

Closing Date:

November 20, 2025

Questions?

Contact Brodie D'Angio, WorkBC Powell River Manager at brodie@liftcommunityservices.org

To Apply:

Submit a self-designed resume and cover letter




Summary



The Client Services Support Coordinator (CSSC) plays a key role in supporting the coordination and delivery of client services within WorkBC Employment Services. Working closely with the WorkBC Manager and the Administrative Services Coordinator (ASC), the CSSC provides day-to-day support to the employment counselling team and helps ensure that client services run smoothly and effectively.



This role helps maintain consistent, quality service delivery by offering practical support, resources, and guidance to Employment Counsellors and the Job Placement Specialist, while also carrying a small client caseload to stay connected to service realities.





Responsibilities

Team and Service Coordination

Support a positive, collaborative, and inclusive team environment. Provide day-to-day assistance to team members in delivering client employment services, including debriefing, resource sharing, and clarification of WorkBC policies and processes. Participate in planning discussions with the WorkBC Manager and ASC to support workflow, communication, and service improvements. Be a key point of contact for addressing client feedback and helping resolve service-related concerns.

Employment Counselling

Deliver employment services based on career development theory, internal best practices, and WorkBC policy. Maintain a small caseload to stay current with case management processes and help identify opportunities for improvement in service delivery.

Policy and Program Support

Interpret and apply WorkBC policy to support team understanding and consistency. Help develop and maintain job aids and process documents to make policies easier to follow. Coordinate or co-facilitate training sessions to help team members learn new policies and procedures. Review client files to support quality assurance and identify areas for clarification or improvement.

Administrative Support

Assist with tracking caseloads, schedules, and workflow to help balance client load and ensure efficient service delivery. Support the ASC in ensuring client file documentation meets Quality Assurance (QA) standards. Assist with administering Job Start financial supports for case-managed clients. Maintain organized communication and workflow systems using Outlook, Teams, and related tools.

Community and Partner Relations

Encourage awareness and use of local community resources, including Lift programs and partner services. Help coordinate services with Clinical Counsellors and Assessment Providers to ensure policy compliance and timely support for clients.

Requirements

Experience supporting others in a team-based, collaborative work environment. Commitment to compassionate, equitable, inclusive, and trauma-informed service delivery. Experience working with multi-barrier populations, including conducting assessments, case management, and solution-focused approaches. Ability to interpret and apply policy within a structured service environment. Post-secondary education or training in counselling, career development, social services, or a related field; equivalent combinations of training and experience considered. CCDP designation an asset. Strong computer skills (Outlook, Excel, Teams, Zoom, databases). Ability to maintain professional boundaries and confidentiality. Willingness to work some evenings or weekends as needed. Valid driver's license and reliable vehicle. Clear criminal record check.

We appreciate all applications, however, only those selected for an interview will be contacted.

As an inclusive employer, we would like to make the recruitment process as accessible as possible. Please contact us to let us know how we can best support you.

We live and work on the homelands and territories of the Tla'amin People. We honour the land, the Tla'amin People, and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.