Job Description

JOB TITLE: Client Services Coordinator

REPORTS TO: Client Services Manager

SALARY RANGE: $27.26 - $30.99 per hour

HIRING RANGE: $27.26

POSTING DATE: OCTOBER 17, 2025

CLOSING DATE: OCTOBER 31, 2025

COMPETITION: 2025-39

THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.

This unionized position will provide tenant-focused, respectful, welcoming, and informative front counter services at LMCH, act as liaison between community members and other LMCH departments and assist tenants in connecting with broader community support systems in accordance with LMCH's We CARE philosophy.

Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

Mission: LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

Vision: LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

Why you should apply to LMCH.

Ontario Municipal Employees Retirement System (OMERS) Pension Group benefits, including health and dental, for full-time employees Employee, Dependent and Optional Life Insurance Employee and Family Assistance Program Wellness, & Wellbeing Program
LMCH Values:

To Collaborate

To be Accountable

To be Responsive

To promote Equity

1. PURPOSE OF THE JOB:

Reporting to the Manager of Client Services, the incumbent will work in collaboration with LMCH staff, tenants, and relevant community agencies within the framework of LMCH's mission, vision, and values.

2. KEY DUTIES & RESPONSIBILITIES:

Provide front counter services; receive and direct visitors and callers, receive and forward messages using computer and voicemail, answer telephone inquiries, refer phone calls to other staff when appropriate, etc. As a first point of contact with LMCH tenants, promote a comfortable and safe environment where tenants feel valued and respected. Work to resolve tenant concerns by listening and gathering information; resolve matters with tenants if possible and refer to other staff and community supports when necessary. Continue to demonstrate a high level of understanding of the various programs offered by community agencies, their intake criteria, and logistical details; warm transfer tenants to community supports. Assist tenants to complete forms, including tenant report forms, lease renewal packages, maintenance requests, including creation and issuing of work orders, etc. Cross train in the roles and responsibilities of the Property Services Coordinators (PSCs) to assist in managing maintenance workflow within Property Services. Assist with courier deliveries, pickups, gathering and distributing mail, scanning, and faxes. Other general reception duties, including taking payment of rent; preparing bank deposits, providing general information about LMCH services, etc. Provide onsite services to tenants, prospective tenants of LMCH, their representatives, and the general public as required. Participate in other community development and engagement events as required. Enter notes into Yardi as appropriate. Build and maintain collaborative working relationships with LMCH staff, tenants, volunteers, and providers in the community. Actively participate in communication, teamwork, staff development, and committee work as required. Other duties as assigned.
3. EDUCATION, EXPERIENCE, & QUALIFICATIONS:

Minimum of a completed two-year college diploma in social services or in a relevant discipline.

Minimum of three years of experience in community services.

Bilingual (French Canadian/English) is required.

Ability to communicate effectively both verbally and in writing with French-speaking Tenants is required.

Ability to work with a variety of personalities using tact and solid customer service skills.

Teamwork and interpersonal skills with an above-average level of emotional intelligence.

Strong communication skills, ability to compose clear and concise written documents, and clearly communicate information and answer questions.

Excellent organization skills.

Strong knowledge of community-based services and resources.

Experience working with an interdisciplinary, diverse team.

Strong computer literacy, including effective working skills of MS Word, Excel, Outlook.

Experience with Yardi or other accounting/property management software considered an asset.

Experience in cash handling and managing a float and balance payments.

Training in non-violent crisis intervention, de-escalation, and mental health first aid considered an asset.

Lived experience residing in social housing considered an asset.

Proficiency in additional languages commonly used by LMCH tenants considered an asset.

4. WE CARE PHILOSOPHY:

The incumbent contributes and supports the overall culture and working environment of the agency by:

Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.

Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.

Committing to work in a diverse, interdisciplinary setting.

Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.

Setting an example of a strong work ethic and positive team attitude.

Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.

5. POLICE RECORDS CHECK:

This position requires the successful candidate submit a current Police Records check and Vulnerable Sector Screening from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.

6. SALARY & HOURS OF WORK:

Hourly rate range $27.26 - $30.99 per hour (Band 3) with comprehensive health benefits and OMERS pension plan.

Normal working hours are 8:30 AM to 4:30 PM, Monday to Friday with some work required outside of this schedule from time to time.

WHAT'S NEXT:

Once you apply, we'll review your resume and cover letter to determine if your skills and experience match the qualifications for the role.

If you move forward, the process may include an interview, written/practical test, and reference check.

Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes and better neighbourhoods. When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting.

A cover letter and resume must be received by 4:30pm, October 31, 2025.

Please send your cover letter and resume to the attention of:

Spencer Harrold

Human Resources Assistant

London & Middlesex Community Housing

1299 Oxford Street East, Unit 5C5 London, ON, N5Y 4W5

E-mail: employment@lmch.ca

London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.

Thank you for your interest in London & Middlesex Community Housing!

Job Types: Full-time, Permanent

Pay: From $27.26 per hour

Expected hours: 35 per week

Benefits:

Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Ability to commute/relocate:

London, ON: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (required)
Experience:

Community/Property Services: 3 years (required)
Language:

Fluent French (required)
Work Location: In person