Job Description

Job Number

54253

This Program Support position will involve collaborating within the Branch to update administrative data, tools, systems, and processes for operational training. This includes configuring training settings, process modification, implementing new features, and resolving issues to ensure a smooth transition to the new Learning Management System (LMS).


Additionally, they'll be responsible for facilitating data management, knowledge sharing, documentation, and training processes for Waste Services' operational training. This includes coordinating learning data, procedures, and training materials, as well as creating and distributing resources for users.

What will you do?

Assist in improving the current state of training data evaluation and record cleanup Ensure that Waste Services' training data, tools, processes, and systems are compatible with the LMS Support the Waste Services Systems Training Specialist in resolving transitional issues Administer the roll out of new/ or updated apps, processes, or systems for Waste Services, including necessary training data, tools, and record keeping Compile data and feedback from training courses, certification and competency statistics, as well as spotting trends trends and reporting on them Support the Waste Services Systems Training Specialist with creating, maintaining, and updating automations for the Waste Services Branch Develop and maintain manuals for the Waste Services Training team Assist the Waste Services Systems Training Specialist in developing policies, procedures, processes, and design of end user resources for Branch staff to support system and software adoption Collaborate with the project team and operational leaders to develop evaluation tools for measuring adoption rates and effectiveness of Waste Services' operational training, systems, and software training Collaborate with partners, subject matter experts, and front line staff within Waste Services Perform other related duties as required

Qualifications

:Completion of an appropriate certification program from an approved business school/college Minimum of four (4) years progressively responsible experience in the learning management system area
OR
Minimum of five (5) years progressively responsible experience supporting digital automation and business process support Related experience in the knowledge of current state organizational practices for operational training in Waste Services and Open Text (COE) Learning Management System administration

Assets:

Experience conducting internal training and/or local troubleshooting on internal business data programs and systems (LMS, SAP, SAPAriba)

Skills Required for Success:

Relationship management between levels of the operational area and Corporate services Documentation, process, and procedure development Strong organizational skills with the ability to multitask, manage time effectively, and handle tight deadlines Demonstrated ability to gather requirements, develop documentation, and facilitate implementation training Proven track record of aligning priorities and connecting strategy to achieve specific outcomes in application configuration and implementation Knowledge, skill, ability and experience engaging, negotiating and building buy-in with partners Proven skill and ability developing and configuring applications, demonstrating an understanding of how the application will impact business processes and workflows Notable knowledge, skill, ability and experience as an application "super-user"; training staff and leading knowledge management processes and procedures Strong verbal and written communication, including document / report writing, procedure writing, presentation development and delivery Knowledge of emerging technologies and the ability to present ideas, recommendations, and proof of concepts to senior level partners (within and outside the organization) Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) Embracing a culture of equity, diversity, reconciliation and inclusion Applicants may be tested

Work Environment:

Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52 The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 temporary full-time position up to 11 months

Hours of Work:

40 hours per week

Salary:

$31.256 - $39.160 (Hourly)

Recruitment Consultant:

SL/JR

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title

Automation & Program Support 8h

Posting Date

Jan 13, 2026

Closing Date

Jan 27, 2026 11:59:00 PM (MST)

Number of Openings (up to)

1 - Temporary Full-time

Union

CSU 52

Department

Waste Services

Work Location(s)

EWMC (Edmonton Waste Management Centre), Site 440, 250 Aurum Rd NE