Job Description

PLEA Community Services is currently seeking a Full-Time Program Manager - Specialized Caregiver Homes for our FolkStone-Northwest Territories team. The proposed start date for this position is November 20, 2023.

The Program Manager is responsible for ensuring high quality service delivery within their program area by developing and leading high performing teams. The Program Manager provides direction and guidance to staff to ensure caregiver homes meet all internal and external requirements and provide the highest quality of care to clients.

The Program Manager is also responsible for contributing to the development of budgets, strategic planning and reporting for their program area.

The clients served within this program portfolio are adults, who may have a variety of health or social challenges, such as addictions, living independently, acquired brain injuries, cognitive, behavioral, mental health, FASD, and developmental disabilities.

Position Type: Full-Time

Location: Abbotsford, BC

Hours of Work: The usual hours of work in this position are based on a 37.5 hour work week (Monday-Friday) during agency\'s usual hours of operation. Occasional evening and weekend work may be required.

Minimum requirements: a Bachelor\xe2\x80\x99s degree in a related field, two (2) or more years of related management experience, three (3) or more years of related front-line service delivery experience.

Who we are:

PLEA is an accredited, not-for-profit, charitable community services agency that has operated throughout BC for more than 40 years. We deliver high quality, innovative services to children, youth, adults, and families facing significant challenges in their lives. PLEA is an ally in reconciliation. The organization is committed to providing culturally safe programs and continuing to work towards breaking down the barriers that cause harm to Indigenous people and communities. What You Will Do:

• Select, orient, train, evaluate, discipline, dismiss, manage performance, lead, and motivate employees. Recruit and develop a high-performing team; promote the development of skills and approaches through evaluations. Foster a learning team culture by coaching and mentoring employees, and by creating an engaging educational curriculum for practicum students. Facilitate and support employees\xe2\x80\x99 professional development. Participate in succession planning for key roles on their team.

• Oversee service delivery to ensure it complies with best practice, internal policy, legislation, funding contracts, accreditation standards and PLEA values. Provide effective leadership to employees regarding service planning/delivery/oversight of caregiver homes, oversee reporting to stakeholders and complete file/case reviews as required.
• Plan and develop a program. Plan and implement program activities and special events. Assess the quality of services provided from a continuous quality improvement perspective; plan and implement initiatives to improve service delivery.
• Plan and determine service, resource and operational priorities and requirements for their team to meet strategic objectives. Provide recommendations to leadership on relevant service issues arising from within the community or with implications across the agency, in the short and long-term. Contribute to the development of program strategic plan to address areas of improvement and/or growth.
• Participate in annual budget planning. Allocate resources appropriately. Ensure designated services occur within the approved budget, as well as within the expectations of funders and other stakeholders. Plan and oversee the implementation of new services. Participate in the development of funding proposals and bids. Participate in contract negotiations related to their program area.
• Contribute to the development of program policies and procedures. Hold themselves and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements and the agency\xe2\x80\x99s mission, vision and values. Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
• Work independently and collaborate with the management team. Participate in all management-initiated projects and act as a change-leader in the organization. Develop and present reports as required. Conduct special studies and research. Initiate, design, and conduct in-service training when required. Seek opportunities for continuous improvement/innovation and execute new ideas and initiatives.
• Represent the agency on various internal and external committees. Establish effective working relationships with community stakeholders, including referring authorities.
• Protect and uphold confidentiality.
• Perform other related duties as required.

What You Will Bring:

• Strong leadership and management skills, including the demonstrated ability to build and maintain a high performing team.

• Strong oral and written communication skills, including facilitation skills and the demonstrated ability to write comprehensive, data-driven reports.
• Excellent case management skills, including the ability to support employees in developing, evaluating and modifying services provided to clients.
• Strong interpersonal skills, including the demonstrated ability to build trusting and effective relationships with stakeholders.
• Strong conflict management, problem-solving and analytical skills, including the demonstrated ability to guide others in resolving issues with stakeholders (e.g., caregivers).

• Demonstrated ability to work independently, take initiative, make sound decisions in high pressure situations and be accountable for results.
• Strong teamwork and collaboration skills.
• Strong organization and time management skills, including the ability to multi-task and adapt to changing circumstances.
• Demonstrated ability to be sensitive and understanding of individuals\xe2\x80\x99 social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
• Demonstrated knowledge of program-related issues and trends, including the oversight of specialized caregiver homes.
• Knowledge of government and accreditation standards, applicable legislation and policies, and emerging trends and developments related to areas of responsibility, including service delivery and the management of employees.

• Knowledge of Microsoft Office suite, and web-based conferencing tools.

PLEA Benefits and Perks:

All benefits/perks are effective on your first day! These include:

• 20 days of front-loaded vacation.
• A comprehensive benefits package, with premiums paid for by the Employer.
• A defined benefit pension plan, with Employer contributions.
• Annual wellness allowances.
• Training and development funds, based on your career interests and needs.
• A number of agency-sponsored social events, including a summer barbeque, annual holiday party, and team days each year!

Other job requirements: * A satisfactory Criminal Record Clearance.

• A valid Occupational First Aid Level 1 Certificate or willingness to obtain one prior to hire.
• A valid B.C. Driver\'s License (Class 5), and a suitable driver\'s abstract.
• Use of Personal Vehicle. This position requires travel in the Lower Mainland, the Fraser Valley and the Northwest Territories.
• Documentation that you are legally approved to work in Canada.

• Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.

Please submit a resume and cover letter referencing competition number 2023198PMSCH1. This position is excluded from BCGEU membership. Closing date for Internal Applications: Friday, November 3, 2023, at 4:30PM. If the position is not filled internally, it will remain open until filled.

Note: PLEA conducts primary source verification of applicant\'s credentials including education, training, work history, and licensure.

We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted.

PLEA