Job Description

We are currently seeking a Program Lead, Physical Infrastructure to join our team.

The Program Lead, Physical Infrastructure is responsible for overseeing the physical infrastructure program at First West. This role ensures that First West's facilities and physical infrastructure are optimized to align with our broader enterprise strategy, drive channel goals, uphold our brand promise, and enhance both member and team member experiences. Key responsibilities include ensuring effective program governance, tracking milestones, managing risks, and aligning with strategic business objectives.

Here's what would be included as a part of your typical day

Leadership:

Provides leadership, coaching, mentoring and support to the Facilities team, project teams and other areas of the organization. Fosters an environment that promotes collaboration, inclusion, achievement of results.

End-to-End Program Management of Facilities Renovations -

Oversees development, oversight, alignment, refinement, and execution of renovations (including branch and admin offices). Collaborates with cross-functional teams to align renovation designs with strategic goals, driving channel objectives, brand promise, and enhancing the member and team member experiences. Executes tactical project plans, manages multiple project work streams, identifies and mitigates project dependencies and risks, and ensures progress against milestones. Liaises with member support and member facing teams to ensure smooth transitions and change management support. Develops success criteria metrics with the project team prior to implementation.

Real Estate:

Supports tactical planning and execution of First West real estate listings and sales. This includes due diligence, valuation perspectives, and reviewing/providing guidance on documentation such as letters of intent, lease agreements, purchase and sale agreements. Works with external stakeholders like brokers and legal counsel as required.

Facilities Budget

: Supports in the development of the annual operating and capital budgets for the Facilities department within the physical Infrastructure program, including supporting documentation and rationale. Monitors department budgeting processes and maintains financial accountability for expenditures and cost containment.

Change Management/Stakeholder Engagement & Communication:

Collaborates with leadership and cross-functional teams to achieve business goals related to physical infrastructure initiatives. Proactively communicates throughout all phases of the respective body of work to ensure alignment and engagement with stakeholders.

Required Skills, Experience & Qualifications

Bachelor's degree is required. 7 years of experience managing large enterprise programs and leading teams is required, preferably within the financial services sector. Proven experience leading cross-functional teams is required. Experience leading and implementing change including developing new strategies, policies, and procedures is required. Experience in operations and member/customer experience, preferably within the financial services sector, considered an asset. Professional certifications such as PMP, PgMP, Lean or Agile Practitioner are highly desirable. Strong leadership and change management skills, with the ability to communicate effectively at all organizational levels, including senior stakeholders. Proven ability to prioritize, multi-task and work effectively to meet project objectives and timelines. Effective communication and relationship skills required to support stakeholders. Strong analytical, problem solving and decision-making skills to identify and resolve issues. Demonstrated experience in the management of major planning for construction projects is required. Expertise in strategic planning. Considerable knowledge of budgetary processes, including development and administration. Proficiency in Agile and Waterfall methodologies to manage hybrid delivery models. Expertise in stakeholder engagement, ensuring alignment across various teams and with external vendors/third parties In-depth understanding of financial services projects, with a focus on regulatory compliance and data security. Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What's in it for you:

First, we strive to make our team members feel genuinely rewarded. You'll have:


Mental health coverage and resources Customizable health benefits, as well as topped-up parental leave Performance-based compensation, employee banking advantages and group RRSP matching Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.


We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back--in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.


By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.


Take the next step in your career as part of our team. Apply for this opportunity!



Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.


We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.


If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.


Your individuality is welcome here.

About Us

We're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.


Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.