As Program Lead, Club and Mountain Bike Programs you will be overseeing all aspects of WinSport's Mountain Bike and Club Ski & Snowboard Programs. Club programs include WinSport's internal Ski and Snowboard Freestyle programs, as well as WinSport's Alpine Ski program. Ensuring smooth operations and positive guest experiences by developing, implementing, maintaining, optimizing, and growing solutions within your function is a primary focus of this role, along with developing, maintaining, and leading a successful team through performance management and evaluation of instructors and coaches. Additionally, you will ensure external clubs that operate at WinSport operate within their contractual requirements and serve as their primary point of contact.
Important characteristics for a successful candidate include a passion for mountain sports across all seasons, such as mountain biking, skiing, and snowboarding, a strong drive for leading and working with others, along with strong communication, leadership, administrative, and interpersonal skills. Overall, this role is about ensuring the enjoyment and safety of all participants, instructors and parents. You will strive to approach your work to align with our four key behaviors which are at the core of who we are and what we do at WinSport.
We are
Safe
We are
Welcoming
We are
Inspiring
We are
Creative
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Responsibilities
Responsible for leading, supervising, and training of Team Leads, Instructors, and Coaches
Work with cross-functional partners to develop and update manuals, policies and procedures for all training and instructional features
Work with Team & Culture to plan and execute recruitment of Instructors, Coaches, Shift Leads, and Administrative Team Members. Hire, develop, and maintain high-performing teams in each area of Sport Operations
Create and lead training sessions for WinSport team members on topics including instruction techniques, participant evaluation and safe equipment use
Actively engage in instructor lessons and offer feedback to build an effective coaching system
Contribute and provide operational insight during toolbox discussions
Ensure scheduling and shift coverage are appropriate for daily business. Balance the needs of the organization, guest value, and the expectations of Team Members
Ensure the completion and submission of timesheets to ensure payroll is done on time and accurately
Oversee performance management of instructors, coaches, and administrative Team Members and provide feedback for improvement, including disciplinary measures as necessary
Collaborate with the operations department to plan and design the development of ski, snowboard, and mountain bike trails, terrain, and features to connect sport progression
Actively work with trail crew and provide feedback on trail, feature and terrain design, including providing feedback on areas in which improvements of maintenance is needed
Maintain knowledge of technical and industry standards for all venues and skill development within your portfolio
Act as WinSport's Mountain Bike and Freestyle ambassador and build relationships with local groups
Build, maintain, and adhere to departmental budget; achieve sales targets, oversee expenses and revenue including the oversight of temporary labor. Demonstrate cost consciousness in managing Sport Operations.
Liaison with Guest Services for product knowledge of programs and services
Lead by example in promoting a safe work environment by adhering to all WinSport safety policy and procedures and ensuring one's own safety is preserved along with the safety of co-workers, direct reports and WinSport guests
Other duties as assigned
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Qualifications
Minimum 5 years' experience in a related field required
2 years of experience in a leadership role required
Post-secondary education in Sport & Recreation Management or related field of study is considered an asset
Up to date and current First Aid and CPR is required
PMBIA Level 1 Certification or higher considered an asset
Freestyle Fundamentalz or Freestyle Air 1, 2, 3 or 4 Certifications are considered an asset
Previous experience coaching and teaching required
Previous experience in the sport and recreation industry, preferably with a focus in mountain sport
Reliable and conscientious in carrying out work-related tasks
Ability to manage multiple priorities in a consistently fast-paced environment, with the ability to delegate tasks as appropriate
Understanding of, respect for, and commitment to maintaining confidentiality where required
Must be enthusiastic and have a positive attitude at work
Strong computer skills, proficient in the use of Microsoft Office suite
Strong communication skills both written and verbal
Experience working with and leading individuals of all ages is an asset
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Physical Demands
Able to work outside for long periods of time in various weather conditions as well as working in an office environment
Expected to lift, carry, push or pull objects weighing up to 30lbs
Maintain a high level of energy throughout the day
Available to
Work
occasional
evenings and weekends as necessary
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What we can offer you:
Free WinSport Hill Pass
Free parking
Comprehensive benefits package
Reciprocals at other ski resorts
Discounts on food, beverage, and programs
Access to our world-class gym facility
We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.
Discover, Develop, and Excel with WinSport:
Working with WinSport means you will be part of one of the most unique sport institutes in the world. At WinSport we pride ourselves on providing exceptional services to support our guests in training and maintaining an active lifestyle. We are a key provider within the local Ski and Snowboard community providing people of all ages and abilities with a place to progress their riding. We will support you along your pathway as you discover, develop and excel in your role at WinSport.
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