Job Description

TD Description
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
TD Insurance is part of TD Bank Financial Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

The TDI Automation team\'s mandate is to unlock business value through Intelligent Automation (IA). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotics and artificial intelligence can improve the customer experience, while freeing up people\xe2\x80\x99s time to focus on more value-adding activities.
Reporting to the Senior Manager, Automation, the Manager is responsible for leading Pan-TDI Automation Program level deliverables and strategic initiatives to unlock business value through Intelligent Automation capabilities. This individual will work closely with multiple stakeholders and teams including: Enterprise Automation Hubs, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automated solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.
Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.
KEY ACCOUNTABILITIES

• Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members on Robotic Process Automation (RPA), and Intelligent Automation (IA) capabilities
• Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues\' digital and agile skills
• Lead automation pipeline and opportunity assessments to identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Manage the delivery of the automation roadmap, including integrated implementation of automated solutions across multiple functional areas and stakeholders
• Ensure strong day 2 RPA governance and controls, incident tracking, digital worker maintenance, support and change management
• Play a key role in the development and implementation of strategies in support of the overall business strategy, and lead forecasting / planning, business cases, benefit realization / tracking, program level reporting
• Keep abreast of emerging capabilities, trends, and vendors as well as industry and competitor insights that impact Insurance Claims & Operations and frame these findings into executive-level briefings and presentations as required
• Coordinate Proof of Concepts (PoC) and Test & Learn initiatives for potentially viable new capabilities and/or vendor partnerships to prove out hypotheses and assumptions
• Create a positive work environment and assume a prominent position on the leadership team by championing TDI\xe2\x80\x99s mission, vision and shared commitments

Job Requirements

• Innovative thinker with continuous improvement mentality
• Business acumen with the ability to distil complex information, develop business cases and effectively communicate ideas and recommendations
• Great communication skills and ability to develop effective executive presentations
• Strong relationship management skills with both internal and external vendors and partners
• Solid balance between challenging the status quo and moderating change impact to the business
• Ability to work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
• Ability to lead and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Business Mgmt, Strategy & Governance
Job Category - Primary
Insurance
Job Category(s)
Insurance
Hours
37.5
Business Line
TD Insurance
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
Toronto
Work Location
TD Centre - TD Tower - 66 Wellington Street West
Job Expires
30-Apr-2023