Job Description

Date Posted: 11/08/2022
Req ID: 28384
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00053355

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here's where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Intercultural Skills Lab (ISL) promotes the development ofintercultural competence to create teams that are engaged, inclusive and transformative. Our signature program Business Edge has supported the critical skills development and career advancement of Internationally educated professionals since 2009. Since then, our programs and services have grown to offer a blend of on-campus and digital learning in five key areas: communication, intercultural competency, leadership, sector-specific training, and career growth.

As the Program Coordinator, you will be responsible for actively supporting ISL's goal of providing top tier professional development programs for internationally educated professionals, and its strategy of building a portfolio of customer focused hybrid learning. You will be responsible for all activities related to planning and delivering programs both online and in-person.

Your responsibilities will include:

• Determining logistical details and activities for events and/or programming
• Coordinating the preparation and distribution of program and/or course material; collaborating with program team and as per design recommendations, makes edits and revisions to content, content design and interactive tools on Quercus/LMS
• Providing detailed information to students on program and/or course requirements
• Implementing plans and process improvements for program activities
• Overseeing day-to-day operational needs and service delivery requirements of programs, including supporting instructors during online/hybrid delivery by reviewing delivery agenda, creating and moving students to breakout rooms for activities, montioring ta and other online features, and providing technical instructions and support for students
• Scheduling appointments using online tools, such as Acuity

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience
• Minimum two (2) years recent and related experience, both online and in-person, in event planning, program delivery, customer service and administration
• Experience in delivering and administering online programs using Learning Management Systems and webinar platforms including Zoom, Adobe Connect and Webex
• Proficient with personal computer and software including word processing, excel, PowerPoint, databases and Adobe suite, digital image editing, UX/UI design
• Knowledge of web, desktop publishing and authoring tools (e.g. Articulate, Canvas)
• Experience in delivering professional development programs designed specifically for internationally educated professionals
• Excellent project coordination and event management skills
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle multiple programs and/or priorities simultaneously
• Sound judgment under pressure; maturity and professionalism required to interact with senior executives
• Team player with sensitivity to various levels of expectations from corporate executives, faculty, staff and suppliers
• High attention to detail and dedication to accuracy
• Ability to anticipate next steps and work proactively
• Electronic research skills

Assets (Nonessential):

• Experience working on Employment Ontario Cases Management and Information Systems

To be successful in this role you will be:

• Communicator
• Organized
• Proactive
• Problem solver
• Self-directed
• Team player

Notes:

This is a term to September 2024

Closing Date: 11/17/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Grant - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Jen Salerno

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .