Position Overview
The Continuing Education Team is currently seeking a Full-time Limited Term Program Coordinator for approximately 24 months.
The University of Calgary has one of Canada's largest and most successful continuing education programs. Continuing Education is an academic unit whose mission is to strengthen our university and our community by providing high-quality educational opportunities to lifelong learners. Continuing Education administers more than 20,000 course enrolments per year, generating over $10 million in tuition revenues in the process.
In support of the University of Calgary's core principles and financial objectives, Continuing Education is an academic unit with a mandate to respond to the needs of the community by facilitating the development of, and access to, lifelong learning opportunities. Serving 12,000 students annually, it is expected to fund, through revenue generation, the majority of its operational costs while contributing financially to the University. The success of University of Calgary Continuing Education (UCCE) in meeting its business target in a competitive environment is dependent upon providing highly effective client service and quality programs.
This position reports to the Manager, Service Delivery and works closely with Program Managers, Student Services, Program Assistants, and other Program Coordinators in a cross-functional team environment. The ability to have high attention to detail, manage time effectively, multi-task, work in a collaborative environment, communicate effectively and handle a high volume of work during peak periods is essential to this position.
Program Coordinators are responsible for the operational and logistical aspects of course delivery. They ensure section information is accurately entered into Destiny One (the UCCE Registration System), course materials are ordered and prepared for course start, rooms and comm/media are booked, instructors are assigned to courses, and courses are running at minimum requirements to meet financial and pedagogical standards.
This position is part of the AUPE bargaining unit.
As a member of the Program Coordinator team, the incumbent will perform a variety of duties in support of the successful delivery and logistics of quality programs, conferences and events, and the on-going daily operations of the team.
Under minimal supervision, the Program Coordinator provides information and guidance to Instructors regarding the hiring and onboarding process, classrooms, comm/media, scheduling, cancellations, and any changes to course sections. Program Coordinators complete tasks to ensure new instructors have the required IT access and are entered into the system according to their employment status (employee or vendor). The Coordinator is responsible for accurately entering all course section information into the Destiny One registration system within the program areas assigned to their portfolio. They also order course materials and ensure delivery, if necessary. Program Coordinators work very closely with the Program Managers to ensure the operational details they are responsible for, and the program plans of the Program Manager are aligned. The Program Coordinator will resolve moderately complex issues using their judgment within established guidelines.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):
PROGRAM/COURSE SUPPORT
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