Job Description

Date Posted: 02/09/2024
Req ID: 35971
Faculty/Division: Faculty of Arts & Science
Department: University College
Campus: St. George (Downtown Toronto)
Position Number: 00054372

Description:

About us:

The Faculty of Arts & Science is the heart of Canada\xe2\x80\x99s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

Your opportunity:

University College is the founding college of the University of Toronto. Our welcoming community is built on traditions of openness, inclusivity and diversity. Our student programs address issues of social justice from a variety of perspectives and help students develop the skills to apply what they learn in the classroom to the world around them. We are also home to professors committed to undergraduate education from a range of disciplines, who are leading researchers in their fields. Students, faculty,staff and alumni at University College work together to ensure that all thrive in our vibrant community.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Program Coordinator will be responsible to providing detailed information of programs including eligibility, procedures, policies and deadlines as well as be the main contact for programmatic questions for internal and external parties.

Your responsibilities will include:

• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
• Checking completeness of applications
• Checking that program requirements are complete
• Collecting and submitting grades
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Organizing, summarizing and circulating program and/or course evaluations
• Coordinating meeting schedules, agendas, materials, action and follow-up items
• Generating reports

Essential Qualifications:

• Bachelor\'s Degree or acceptable combination of equivalent experience.
• Minimum three (3) years providing program support and guidance to students.
• Experience providing advice to students on program and course requirements.
• Experience reviewing, assessing and determining appropriateness of applications.
• Experience working with students with emphasis on the Faculty of Arts & Science undergraduate academic guidelines and procedures.
• Demonstrated experience developing and providing a strong client service experience and culture.
• Experience preparing reports, conducting data analysis, writing and editing documents and correspondence, and compiling data.
• Experience facilitating and organizing meetings.
• Strong organizational and time management skills.
• Excellent writing and oral and interpersonal skills with a superior service orientation and ability to deal tactfully, personably and effectively with staff and faculty, with students at all levels, as well as with the general public; ability to maintain confidentiality.
• Demonstrated attention to detail with an ability to manage event logistics and to coordinate multi-step committee activities.
• Demonstrated ability to understand and interpret procedures, and guidelines and to coordinate information and correspondence with minimal review.
• Demonstrated ability to exercise good problem-solving skills and judgment to deal with a variety of responsibilities in a high-volume environment, with frequent interruptions.
• Strong computer and keyboarding skills, advanced knowledge of MS applications (Word, Excel and Outlook Calendar, Adobe Acrobat) in an MS Windows environment, proficiency with e-mail communication, web tools and internet applications.

To be successful in this role you will be:

• Approachable
• Articulate
• Courteous
• Diplomatic
• Efficient
• Multi-tasker
• Proactive

Closing Date: 02/26/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $69,455 with an annual step progression to a maximum of $88,819. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This is a term position until September 2025 with the possibility of renewal/extension.

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto\xe2\x80\x99s Alternative Work Arrangements Guideline.

University of Toronto