Job Description

Caregiver Program Coordinator

Lake Country Health (LCH) is looking for someone who is passionate about community and providing support to caregivers. A registered charity, LCH delivers health and wellness services to the District of Lake Country and surrounding regions.

Under the direction of the Executive Director, the Caregiver Support Coordinator is responsible for supporting unpaid, family or friend caregivers who are caring for their aging loved ones. This includes facilitating support groups, offering one-on-one support, and coordinating a variety of programs, including informal respite, subsidized counselling sessions, equipment loans, caregiver yoga classes, and more.

The aim of the caregiver program is to provide spaces for connection and support, offering information and resources to help caregivers cope with their challenges. The program extends beyond Lake Country, to Vernon, Kelowna, and West Kelowna, and therefore the Coordinator is required to have a driver's license and a reliable vehicle. All kilometre expenses are reimbursed. This role is a hybrid model, working both remotely and out of our office in Lake Country, and at the various locations where the programs are held. Regular work hours are 8:30 a.m. - 4:00 p.m., with one weekly support group scheduled outside of these hours.

Personal Suitability:

A strong desire to serve seniors and their families Open, friendly, and responsive Trustworthy, able to apply tact, discretion, and sound judgement Show initiative and commitment Client service-oriented Community builder

Duties and Responsibilities:

Build strong networks with the Interior Health Authority (IH) and other organizations to recruit/intake caregivers into the caregiver support program Facilitate and coordinate six biweekly (i.e., every two weeks) caregiver support groups (2 in Kelowna, 2 in Vernon, 1 in Lake Country and 1 in West Kelowna) Coordinate the Companion Care Break informal respite program, which provides friendly visits for caregivers' loved ones Refer and organize subsidized counselling sessions for caregivers, check incomes, and keep track of sessions Manage the equipment bank, a collection of donated items, including walkers wheelchairs, and other medical equipment. Maintain equipment, coordinate loans, track inventory, and distribute the items to those that need them. Register caregivers for our online virtual yoga classes Coordinate events and presentations with outside organizations on caregiver topics, to raise awareness and provide information Maintain client confidentiality and adhere to PIPA (Personal Information Protection Act) requirements at all times Provide systems navigation, work with individual caregivers on locating, obtaining, and using available health and human services Provide support to individual caregivers to assist in making decisions and solving problems related to their caregiving roles Reporting and data collection for the program, including quarterly and annual reports Gather, develop, and maintain caregiver resources Create and obtain agreements for contractors and coordinate payment

Qualifications:

Excellent verbal and written communication skills, with a compassionate and empathetic approach when working with clients and families Ability to support individuals who may be in sensitive or emotionally challenging situations, while maintaining professionalism and care Strong organizational and time management skills, with the ability to prioritize tasks and work independently. Flexibility and quick thinking to respond to unexpected situations or client needs Commitment to going above and beyond to provide meaningful support to clients Knowledge of social determinants of health, social services or human services issues, particularly those affecting older adults and family caregivers, is an asset Ability to work collaboratively in a fast-paced, team-based nonprofit environment.

Education & Experience:

Bachelor degree in behavioural or human services or diploma in behavioural or human services supplemented by courses specialized in gerontology would be preferred Experience working with dementia, including Alzheimer's and other ageing illnesses is an asset Proven program coordination skills and understanding of how health and human services operate in BC is beneficial

Other Skills & Abilities:

Current CPR and First Aid (LCH funds ongoing certification) Computer skills required (proficient in Outlook, Word, and Excel) including data management.
This position requires a current and clear Criminal Record Check Form and Clearance Letter prior to the hire date. Must also possess a valid driver's license.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

Dental care Mileage reimbursement Paid time off
Work Location: In person

Application deadline: 2025-08-29
Expected start date: 2025-09-15