Job Description

Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development!

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & settlement services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples' lives is integral to the business of Centre for Skills.

For more information, visit: centreforskills.ca

Job Number: 475

Job Title: Program Compliance and Data Integrity Specialist

Department: Employment Services

Location: Oakville (with travel to other sites in Halton and Peel)

Schedule: Full-time (35 hours/week)

Reports to: Quality Assurance Lead

Hours of Work: Monday to Friday, 8:30am - 4:30pm

Hybrid Model: In person 4 days per week, virtual 1 day per week

The Opportunity:

The

Program Compliance and Data Integrity Specialist

will support the Quality Assurance Lead in collecting and evaluating service delivery data (forms, documents, files, etc.) and provide feedback to ensure the Employment Services team is meeting our contractual obligations.

Please note that this is not a technology/software quality role -- it focuses on supporting staff with accurate documentation, following of processes, compliance, and data integrity within our Employment Services programs.

Examine and analyze financial records, documents, and information to ensure their accuracy and completion

Support the QA Lead in sourcing and compiling specific data points from reports, spreadsheets, and databases

Ensure all documentation required to support monitoring and financial claims is completed accurately

Ensure all monitoring outcomes and financial support claims are submitted and approved according to Service System Manager (SSM) schedule

Support the development and maintenance of the Integrated Employment Services (IES) Internal Documentation and Internal Reporting system consistent with Service System Manager (SSM) requirements

Interpret contractual requirements, guidelines and changes, and coordinate training and education of staff

Identify service delivery issues, and recommend improvements to Referral, Intake, Progress, and Monitoring processes, as necessary

Establish and maintain strong working relationships with the Centre for Skills' Employment Services staff

Actively assist with quality improvement activities

Assist with ad-hoc file reviews and scheduled audits to verify and ensure data integrity

Report financial discrepancies and errors to the Quality Assurance Lead

Work with Quality Assurance Lead on continuous improvement of SSM targets

Train new staff in processes for Service System Manager (SSM) guidelines, SSM Client Databases, CaMS, and CTS for WDS referrals

Attend all Employment Services team meetings, distribute Service System Manager (SSM) communications and training information

Maintain current service delivery knowledge by staying up-to-date with contractual requirements and SSM changes

Provide support to QA Lead, Coordinators, Senior Program Coordinator and/or leadership team during monitoring and audit visits from Service System Manager (SSM)

Post-secondary degree/diploma in Business Administration with a preferred focus on data analysis / auditing processes

Minimum 2+ relevant years of experience

Knowledge of Integrated Employment Services, under the new Service System Manager (SSM) delivery model and guidelines is an asset

Attention to detail is a must

Strong analytical and critical thinking skills, with the ability to interpret and calculate statistical and financial data

Highly effective teamwork, organizational, communication and time management skills

Ability to work in a fast-paced environment and handle multiple priorities on an on-going basis

Well-developed relationship-building skills with the ability to provide excellent internal and external customer service with a professional demeanor at all times; high level of diplomacy and confidentiality

Highly skilled and experienced using the MS Office suite

Working knowledge of databases such as FileMaker Pro, CaMS, and Customer Records Management systems. Experience within CaseFLO and Fedcap Cares considered an asset.

Ability to learn quickly and then train staff on new technology (CaMS/SSM databases, etc.)

Competent knowledge working within MS Teams, Zoom, and comfortable working in OneDrive

Ability to travel to Centre for Skills sites in Halton and Peel regions as required

How to Apply:

At Centre for Skills, we offer a competitive compensation package and benefits. We value flexibility and the need to achieve a work-life balance. All employees receive above industry average time off, including vacation time, sick/wellness days and personal days. We promote and support continuous learning, providing our staff with training to develop skills, attend workshops and conferences. We are committed to supporting the growth of our staff and we take a team approach in all that we do. Contact us to learn more about why we're sure you'll love working at Centre for Skills!

Please e-mail your resume and cover letter to:

resumes@centreforskills.ca

Application Deadline:

Open until filled

We thank all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. Please contact us at resumes@centreforskills.ca should an accommodation be required.

Job Type: Full-time

Expected hours: 35 per week

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program Work from home
Work Location: In person