Job Description

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the s?wx?wu7mesh, sel?il?witulh, x?m??k??y??m, qiqeyt, sc??wa??n m?stey?x, k?ik?????m, q?ic??y?, q??a:n????n?, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces(TM) in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces(TM) in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.



Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for an

Audit Compliance and Quality Assurance Specialist

to join our MOSAIC IELTS teams! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION

:



Under the direction of the Manager, the

Audit Compliance and Quality Assurance Specialist (IELTS)

is responsible for ensuring compliance with MOSAIC internal policies, British Council audit requirements, and quality standards, while supporting operational efficiency and risk mitigation through regular internal audits and continuous improvement initiatives.

KEY DUTIES AND RESPONSIBILITIES:

Prepare the team for the British Council-mandated Program Test Day and Test Centre Management audits. These centres will evaluate the following at MOSAIC engage's venues:
o Audit of client file management. Each file check reviews testing documentation, and audio files of clients speaking examinations.

o Observation of test day with notations taken on centre signage, material handling procedures, test delivery protocols, staff knowledge, and dress.

o Full audit of site security, back-end organization, and material storage.

o Check all employee documentation to ensure all staff have the qualifications needed to complete their role.
Prepare the team for spot audits regarding customer service that the British Council periodically conducts. Identify non-compliance issues or operational risks, recommend corrective actions, and follow up on implementation. Collaborate with the IELTS coordinator and Assessment Manager to help test day staff, examiners, and back-office teams for continuous improvement in their compliance. Develop and implement quality control checklists and audit tools designed specifically for IELTS test delivery, ensuring alignment with MOSAIC and IELTS delivery standards. Stay updated with IELTS and Cambridge Assessments standards, changes, and compliance expectations. Provide guidance and training to staff to improve compliance and quality standards. Prepare detailed Quarterly/ annual audit and QA reports, track follow-ups, and assist in implementing corrective and preventative measures. Must be available for spot audits conducted by testing partners at different testing locations.

QUALIFICATIONS

:


Post-secondary degree, diploma, or certificate in business management, computer science, or quality management and/or relevant experience or coursework in mathematics, statistics, auditing, and quality testing. Experience or knowledge of British Council and Audit Observation Document One to two years of experience in a similar role Experience working with new immigrants and/or comparable education or other program, project or focus Strong analytical skills Attention to detail, organized, and reliable Customer service skills Facilitation skills Highly organized, tactful, versatile, and flexible with excellent communication skills Ability to deliver training one on one or in group sessions Sensitive to and understanding of the needs of adult immigrant learners; attitudes and values in keeping with the goals and philosophies of MOSAIC. Knowledge of and experience with MS Office suite, publishing software, online learning technology Strong English communication skills, other languages are an asset Interpersonal Skills Cultural awareness Able to work independently and with a team Current and satisfactory criminal record check is required Tactful, discrete, diplomatic, patient, flexible Problem-solving and troubleshooting skills

HOURS: full-time position, 35 hours per week. Must be available to work on weekends.

This position is eligible for a one-year, fixed-term contract.



The successful candidates must be able to commute to all IELTS testing locations at least once per quarter. Primary work location is in Surrey Newton at 200-7134 King George Blvd. Surrey, British Columbia V3W 5A3.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: 4:30 pm, July 22, 2025

IMPORTANT NOTES:

MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position. We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct*. As of September 18, 2023, MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.