Job Description

Job Title: FHT Program Assistant

Class: Clinical

Status: Union OPSEU

Term: Full-Time temporary 6-month contract (with potential for permanent dependent on secured funding)

The Owen Sound Family Health Team (OSFHT) is committed to improving and maintaining the health of the patients we serve through a team of family doctors, nurse practitioners and other health care providers. Based on local health and community needs, we provide access to innovative, high quality and comprehensive primary health care programs and services.

The Program Assistant reports directly to the OSFHT Programs & Services Manager in the performance of their duties and responsibilities. This role supports combined administrative and assist with delivery of FHT programs & services in accordance with the OSFHT accountability agreements. This position requires an experienced

Program Assistant

who is organized, proactive and energetic with excellent interpersonal and patient care skills. We offer a competitive FHT compensation and benefits package in accordance with the OSFHT accountability agreement with Ontario Health.

DUTIES & RESPONSIBLITIES

Attend scheduled meetings and staff development as required

Book and assist to manage Health Professionals' appointment schedules

Responsible for designated program telephone extension, including the handling of patient requests in a timely manner and necessary follow up, when directed by provider

Assist with supply and inventory management

Support program scheduling, preparation, patient enrollment, follow up and post meeting clean up

Support IHP team in tracking and reporting program statistics.

Assist IHPs including but not limited to the following:

o Prepare patient's EMR, including appropriate stamps, encounter assistants and forms.

o Escort patients to examination room

o Perform preliminary assessments such as BP, height, weight, urine dips

o Be present while providers are seeing patients of the opposite gender, not only to provide assistance but also a corroborative presence for liability reasons

Maintain positive channels of communication & cooperation with the patients we serve, as well as health care professionals, nurse practitioners & clerical staff

Provide feedback to management regarding needs or suggestions for facilitating optimum personal or professional (office) efficiency

Comply with OSFHT Policies & Procedures

Maintain a neat and orderly work space

Adhere to the Health and Safety Policies and Procedures, with particular regard to own safety and that of other people on premises

May be required to undertake such duties, projects and/or assignments as may reasonably be undertaken by this position

Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

Must have a Medical Office Assistant (MOA) certificate, Personal Support Worker or equivalent

Minimum two years' experience in providing direct patient care or working in a medical office

Strong interpersonal and communication skills

Effective listening skills, with ability to process information required to appropriately provide service, while recognizing boundaries and confidentiality

Ability to work effectively within a multidisciplinary team

Proven efficiency working in a fast-paced environment

Reliable and capable of managing multiple administrative duties with minimum supervision

Keen attention to detail and accuracy

Commitment to best practices and quality patient care

Able to demonstrate an understanding of PHIPA

Excellent computer skills with electronic medical records experience

Experience with Microsoft Office and desktop publishing is an asset

Proficiency with Telus PSS is an asset

Excellent work performance and attendance record is essential

Job Types:

Full-time, temporary 6-month contract position

Pay:

$ 21.80 -22.39 per hour

Expected hours:

37.5 per week

On-site parking

Paid time off

French not required

Schedule

: 8-hour shift

Monday to Friday

Work Location:

In person

Application deadline: 2026-01-23

Expected start date: ASAP

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $21.80 per hour

Expected hours: 37.5 per week

Work Location: In person