Job Description

Program Assistant, Health Navigation & Disability Support

ISANS is seeking a full-time

Program Assistant, Health Navigation & Disability Support

to arrange health care appointments for GAR clients and dispatching interpreters and on-call workers for medical appointments. Reporting to the Supervisor and Manager, Refugee Resettlement, the Program Assistant will be responsible for:

Duties and responsibilities:

Assisting GAR clients with scheduling health care appointments when needed

Dispatching interpreters and providing information and support needed to successfully complete assignments

Arranging for Settlement On-call Workers to orient clients to health care clinics and other related settings

Referring non eligible clients to alternative interpretation services

Providing information to clients and health service providers on issues relevant to medical interpretation and role of interpreters,

Monitoring need for health interpretation

General responsibilities:

Providing information as required for internal/external reports and proposals

Reviewing and adhering to ISANS workplace policies and procedures

Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position

Participating fully in regular staff meetings, team meetings, training and development and ISANS events

Performing other duties as required

The ideal candidate for this position will have the following:

Education:

Administrative Assistant certificate/diploma

Equivalent combination of education and experience will be accepted

Experience:

2 years experience in a similar position

Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred

Experience delivering service face to face and/or online

Knowledge:

Knowledge of local activities, programs and community organizations that serve the immigrant population

Skills:

Strong written and verbal English communication skills

Ability to work independently and as part of a team

Strong time management and organization skills

Proficient with MS Office applications

Additional languages an asset

ISANS Core Competencies

Cultural Competency; Equity, Diversity & Inclusion

Embracing the value that different perspectives and cultures bring to an organization

Collaboration

Working collaboratively with others across the organization to achieve shared objectives

Continuous Learning

Continually seeking new knowledge and skills, as well as developing existing capabilities

Innovative Thinking

Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

Accountability

Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

Respect

Actively encouraging an environment of fairness, honesty and integrity for all

Terms of Employment:

Indefinite-term contract Full-time 35 hours per week Hybrid work environment: work location will be determined by operational requirements, prioritizing ISANS mission and clients to determine the right balance of in-person and virtual work.

Commencement Date:

ASAP

Closing Date:

Monday July 14, 2025, 4pm

To apply:

Please e-mail your resume and cover letter merged into one document , stating the title of the position you are applying for in the subject line.

ISANS is dedicated to inclusiveness, equity, and accessibility. We are seeking talented individuals to join our team and welcome applications from all diverse groups. We encourage applicants to self-identify in their cover letter and request any accommodation required to support them during the recruitment process.

Only those eligible to work in Canada will be considered for this position.

We wish to thank all applicants for their interest and effort in applying for this position.

However, only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $38,016.32-$41,249.06 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match Vision care
Schedule:

Monday to Friday
Work Location: Hybrid remote in Halifax, NS B3L 4P1

Application deadline: 2025-07-14