Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at
The Operations Team in the Corporate and Continuing Education department is seeking a full-time Program Administrator to provide administrative support, ensuring the successful delivery of courses and programs offered throughout the department. The main functions will relate to supporting operations processes within a team using cross-functional and centralized approaches. As a successful candidate, you will be confident in working independently and interacting with a variety of clients, staff, and other stakeholders. You will exercise good judgment, have the ability to adapt to change, and be skilled in multi-tasking/project coordination in a fast-paced environment.
This position reports to an Operations Lead.
Key Responsibilities:
Initiating and maintaining instructor contracts using Adobe Sign, including invoicing for vendors
Organizing course delivery, including ordering course materials, texts & supplies and ensuring delivery of physical materials
Communicating with various service units within NAIT such as Registrar's Office, Finance, Marketing
Organize class scheduling end-to-end, including class and LMS setup, and maintain records through a master list
Communicating with clients regarding group enrollment and partnership requests
Process and maintain course updates, class fee setup, milestones records
Entering and verifying specific class information in Campus Solutions
Monitoring course and program pages on NAIT external website for errors, structure improvements or content issues
Monitor workload and processes to provide feedback for continuous process improvement
Providing outstanding customer service in a team environment
Provide program-specific information to internal and external stakeholders
Maintain understanding of software tools and learning platforms: Brightspace, Teams, Academic Tools, Salesforce, D2L
Skills & Abilities:
High computer literacy, including in MS Teams, MS Word, and Excel, and the ability to quickly learn new software platforms
Strong communication and interpersonal skills
Accurately complete tasks requiring a high level of detail
Ability to work in a high volume and high-paced environment
Qualifications:
Completion of Grade twelve
Related post-secondary certificate or diploma
Considerable related experience
Working knowledge of Campus Solutions and Brightspace would be an asset
Prior experience in a post-secondary environment would be an asset
Equivalencies may be considered
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
Remuneration: $48,257.04 - $62,451.48 annually, plus a comprehensive benefits package. (Classification - Administrative Support V).
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our . We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at .
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