Job Description

In your role as the Card Program Administrator at The North West Company (TNWC); you will be responsible for assisting in the administration of all Financial Services Card Programs. This includes providing customer service and support to new and existing business partners, customers, and stores.



Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.



TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.



Your Role:

• Processes individual debit and pre-paid credit card loads, cancellations and adjustments as required.
• Loads all pre-paid credit and debit card batches.
• Reconciles all card loads for Business Partners daily.
• Maintains individual batch reconciliation records of all Business Partners.
• Prepares spreadsheets to charge the necessary accounts for all Business Partners load transactions.
• Provides customer service by investigating and solving all discrepancies and answering customer and employee questions relating to all card programs.
• Assists in new business opportunities.
• Prepares deposit information daily.
• Provides customer service assistance to stores and customers as well as other areas of Financial Services such as LinkTax when required.
• Issues card orders to stores.




Desired Skills & Experience:

• Minimum 2 years previous accounting experience is required.
• Demonstrated proficiency with automated card systems and MS Office applications, with an emphasis on Excel, Word and Outlook.
• Must be highly motivated with proven organizational, planning and prioritizing skills.
• Must possess effective communication and interpersonal skills with a demonstrated ability to provide superior customer service.
• Must be able to handle sensitive and confidential information effectively and professionally.
• Must be able to work overtime and/or shift work as required.




Location: Gibraltar House, 77 Main Street, Wpg., MB

Reports to: Manager, Financial Services



We create a collaborative and constructive culture by:



Being Enterprising o Committing to our Customer o Working with Passion o Leading and Developing Others o Demonstrating Respect and Inclusivity o Building Trust



The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.



A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.



For Internal Applicants Only:



Salary Grade: C0R003



NOTE: Prior to applying, an internal employee MUST obtain a written endorsement email from their current Manager or Manager - once - removed and provide this to the recruitment team before they can be considered for opportunities. This position adheres to the Corporate Job Posting Guidelines.