Job Description

Job summary:

Lead or participate to Professional Services missions that can be delivered either from EXFO premises or in Customer premises.

This mission covers activities such as:

• Technical assistance on EXFO solution,
• Network performance and Optimization,
• EXFO Product training.

What you'll do :

• Execution of professional services activities with the highest level of quality and expertise

• Lead and coordinate professional services projects, prepare and review all technical materials before delivering them to customers
• Regular and close contact with customers in the context of the execution of the services,
• Promote EXFO tools and services during execution of the projects,
• More specifically on analysis:

• Analyse network performance and investigate the root cause(s) of performance degradations,
• Perform on demand analysis on specific issues (new performance degradation, customer complaint...),
• Provide recommendations to the customer to solve the identified issues (parameter tuning with target value, new network settings, neighbouring plan...),
• Perform workshops to transfer telecom knowledge and/or knowledge about EXFO solutions to customer's team,
• Participate when required to service scoping and dimensioning
• Contribute to EXFO business development
• Collaborate with R&D team with requirements and ideas to enable the development of value-added services or new product functionality to increase EXFO offering value.

Required aptitudes

• Excellent communication skills in meetings, conferences and presentations,
• Business Acumen,
• Good negotiation skills
• Results oriented with focus on service quality and customer satisfaction,
• Team player, open communication and ability to work in international environment,
• Project management ability, with good reporting to higher level and management,
• Problem Solving capabilities and ability to influence

Must have :

Experience: Minimum 7 years in Telecommunications, on Core Network Performance and Optimization.

Education: Graduated computer science or telecommunications engineer (or equivalent).

Availability to travel on regular basis for missions from couple of days to couple of weeks (2 weeks).

Language requirements: Fluent in French and English.

Any other combination of experience/studies will be considered.