Job Description

Summary



Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Summary

The BD GCS Professional Services Department manages, plans and coordinates the implementation of the BD Medication Management and Infusion Technology Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

The Sr. Consultant, Professional Services is experienced with the implementation of Medication Management Systems. This involves extensive customer interaction and relationship development at the Director/Key Stakeholder level. In addition, the Sr. Consultant guides the implementation process through demonstrated expertise of clinical and technical processes of Medication Management Systems for both dispensing and infusion products. Projects range in scope from large hospital to small/medium-sized health system implementations requiring standardization across multiple product lines. The effective Sr. Consultant must be able to clearly communicate, thoroughly document and demonstrate product implementation competency. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The Sr. Consultant effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The Sr. Consultant must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Medication Systems and customer teams. The Sr. Consultant is a mentor for both customers and internal team members.

Accountabilities

Communication

Facilitation of conference calls and customer meetings primarily for BD product implementations.

Establish rapport with customers that is conducive to a long term business relationships.

Provide team support and product information on BD Medication Systems products as assigned by manager. Mentors team members to ensure product and process competency.

Must be able to manage complex customer teams, gain consensus within teams and deliver concise and consistent communication.

Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems products and technologies.

Technical

Demonstrates expert knowledge of pharmacy/clinical workflow processes. For dispensing implementations, demonstrates expert knowledge of hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. For infusion implementations, demonstrates expert knowledge of hospital data set/drug library build, pharmacy system integration, clinical device settings and interface validation.

Complete pharmacy and clinical pre-implementation assessments and future state design.

Ability to interact and guide diverse cross-functional teams, including large hospitals and health systems.

Demonstrate expertise of established BD Medical Systems Dispensing product implementation methodologies and tools or equivalent industry standards, as well as established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.

Must be detail oriented, able to multi-task and the ability to implement complex multi-site projects consistent with established company and customer objectives.

Demonstrates critical thinking and ability to aid customers in improving current business/practice operations, including standardization across large hospital and/or health systems.

Demonstrates advanced problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.

Install and support BD Medical Systems Dispensing software and BD Medical Systems Infusion hardware and software solutions.

Mentor team members on products, best practices and customer education.

Expected to act as a customer support resource when necessary.

Expert with BD Medication Systems Dispensing and Infusion products.

Administrative

Coordinate client resources and assign project tasks.

Ability to actively lead projects when required.

Works independently.

Timely completion of internal company documentation.

Timely completion of project documentation.

Determines own work priorities.

Possess excellent organizational skills with the flexibility to readily adapt to change.

Qualifications

Bachelor's degree required.

Certifications: Registered Pharmacist

Expertise in HIS/PIS systems and pharmacy and nursing workflow.

5-10 years of experience in healthcare environment with technical (systems) involvement and computerized system applications.

Dispensing and infusion software technology experience a plus.

Must have a working knowledge of a variety of software applications, including BD Medication Systems products and exposure to solution design processes.

Experience with integrated delivery networks/large health systems desired.

Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.

Travel may range from 60% - 80%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.

Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

For many roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program -- which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components -- is designed to support the varying needs of our diverse and global associates.

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

PDN

Primary Work Location CAN Mississauga - Derry Road West

Additional Locations

Work Shift