Job Description

Company Overview

JD Gemeast Jewelers is a fine jewelry repair business serving clients across Canada. We specialize in high-quality jewelry repair and restoration, combining skilled craftsmanship with reliable administrative and operational support. Due to business growth, we are seeking a

Production & Office Manager

to manage administrative operations and coordinate production workflow.

Position Summary

The Production & Office Manager is responsible for planning, organizing, directing, and controlling administrative and office operations while coordinating production schedules and workflow ensuring smooth daily operations, accurate documentation, and timely service delivery.

Main Duties and Responsibilities

The Production & Office Manager will perform the following duties:

Coordinate and oversee daily administrative and office operations Establish, implement, and maintain office procedures and administrative systems Coordinate workflow and communication between customer service staff, production staff, and management Maintain and update customer records, repair orders, invoices, and internal documentation Schedule and monitor production timelines and service delivery deadlines Compile data, prepare reports, and provide administrative support to management Oversee inventory records for office supplies, repair materials, and work orders Prepare, process, and verify invoices, payments, receipts, and basic bookkeeping documents Respond to customer inquiries and ensure accurate administrative follow-up Assist in planning operational improvements to increase efficiency and customer satisfaction Ensure compliance with workplace health and safety policies May supervise and provide administrative guidance to clerical or support staff

Employment Requirements

Minimum

2 years of experience

in office administration, operations coordination, or administrative management Strong organizational, planning, and time-management skills Excellent verbal and written communication skills in English Experience coordinating workflow, schedules, or operational processes Proficiency with office software, record-keeping systems, and inventory tracking High attention to detail and accuracy in documentation Ability to work independently and manage multiple priorities Knowledge of jewelry industry terminology or repair processes is an asset

Additional Requirements

Must be legally eligible to work in Canada Language of work: English (Vietnamese is an asset) Work location: On-site in Markham, Ontario Willingness to relocate if currently residing outside the area

Wages and Benefits

Hourly wage: $36.00 - $38.00 Vacation pay and bonus eligibility On-site parking Company events and employee assistance program Opportunities for career growth and advancement Sponsorship available for qualified international candidates

How to Apply

Interested applicants should submit their resume and a brief cover letter to:

Email:

repair@jdgemeast.com

Phone:

905-477-5572

Applicants may also apply through Job Bank or the platform where this position is posted.

Job Types: Full-time, Permanent

Pay: $36.00-$38.00 per hour

Benefits:

Company events Employee assistance program On-site parking
Work Location: In person