Job Description

We are looking for an experienced clinic manager!

Title: Office Manager
Report to: Medical Directors

Description:
Plan and oversee administrative support for the Tulip Women's Health in a way that upholds the values of the clinic and provides optimal patient care in an enjoyable workplace. Works collaboratively with all staff and clinicians to maximize care giving in an efficient and cost-efficient manner.

Duties and Responsibilities:

Create and ensure open office communication Manage daily administrative operations of clinic including resolving problems related to day-to-day operations Trouble shoot/problem solve with all clinic members in all areas in response to urgent and unexpected changes and disruptions, including complaints and errors. Work with staff and clinicians to establish work priorities on both a short (daily/weekly) and long-term basis. Create detailed task descriptions, and oversee the implementation of tasks, adjusting as required to maintain efficient and effective workflow. Develop and maintain policy/procedure manual in collaboration with medical directors and oversee implementation. Provide work allocation/scheduling for all staff. Schedule and vacation/leave tracking for all staff Provide orientation and training for new staff Manage support-staff including hiring, terminations, performance evaluations, (All hiring and terminations are to be reviewed with clinic directors prior to finalization) Maintain accurate records of hours and vacation tracking for payroll. Keep financial records using the provided tools, working with the accountant to maintain bookkeeping and financial reviews. Budgeting and tracking finances, coordinated with clinic owners to ensure sustainability and profitability. Schedule and vacation tracking of physicians and locums- mitigate any gaps in provision of service. Directors are to be notified if significant gaps are identified and not easily corrected. Provide orientation, and all preparation for new doctors (OHIP, EMR, fob, keys, etc) Provide leadership in technical areas (EMR, phones, computer hardware and software, networks, privacy etc)
trouble shooting/problem solving with all clinic members,in all areas in response to urgent and unexpected changes and disruptions.

Manage renewal of business and professional insurance policies Performs miscellaneous job-related duties as required Negotiate prices for equipment and supply and technical services, and maintain contracts Communicate with building manager and landlord as needed to maintain clinic functions Maintain adequate supplies by ordering and monitoring inventory. Any change in supply that impacts clinical work is to be approved by the medical director before finalization Use EMR data to optimize efficiency while providing excellent care and access. Oversee panel management and patient notifications according to clinic policy.
Knowledge, Skills, and Abilities:

Proficient with best-practices for office procedures including telephone communications, office systems and electronic record keeping Proficient in handling employee relations, performance evaluations and professional development in keeping with labour laws and best HR practices to support the staff in optimizing performance In depth knowledge of healthcare and privacy laws and regulations and all procedures and policies are in-keeping
Expertise in fostering a collaborative and high-performance work environment.

Leverages resources from various external partners such as Health Authorities and MOH. Ability to efficiently and effectively report data to Medical Directors for QI purpose and clinic operation planning (ie excel, word, EMR statistics, other), and takes initiative and lead projects to enhance patient experience and clinic efficiency Ability to establish priorities, work independently and proceed with objectives without supervision Ability to exercise accuracy, confidentiality, tact, and discretion and while maintaining the integrity of all. Willing to work irregular hours in a busy and sometimes stressful environment, while attending to the many competing interests of patients, staff and clinicians Considers the patient experience and their health care at the centre of all our activities.

Qualifications:

Bachelor's degree in healthcare administration, business management, or a related field; a master's degree is often preferred

A minimum of 3 yrs of experience in managing a busy clinic .

This role is essential for maintaining the operational integrity of the clinic while providing exceptional service to patients and staff alike.

Job Types: Full-time, Part-time

Pay: $27.00-$40.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Extended health care On-site parking Paid time off
Ability to commute/relocate:

Burlington, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please send us a 1-2 min video of introduction with your strengths and experience and why you would like to work at our clinic. You can email the video to admin@tulipwomenshealth.com
Education:

Bachelor's Degree (required)
Experience:

Clinic management : 3 years (required)
Language:

English (required)
Location:

Burlington, ON (preferred)
Work Location: In person