Job Description

The Production Manager is accountable for orchestrating the end-to-end build, configuration, and delivery workflow for JSI products, ensuring high-quality output, operational efficiency, and a consistent customer experience. This role sits at the intersection of manufacturing operations, supply chain, production planning, and cross-functional collaboration with Sales, Finance, Engineering, and Customer Success.



Success in this role requires strong operational leadership, technical understanding of software-enabled hardware products, exceptional communication skills, and the ability to proactively remove bottlenecks and drive continuous improvement.


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Key Responsibilities

Production Planning & Workflow Management

Oversee the full lifecycle of system builds, from order intake to final shipment. Work with Sales Managers to validate proposed delivery timelines. Review customer quotes and sales orders for accuracy. Validate all customer POs prior to ERP entry.

Quality & Continuous Improvement

Monitor performance, identify issues, implement corrective actions. Maintain high standards of quality and consistency.

Supply Chain & Vendor Management

Work with Purchasing on vendor performance and cost structures. Forecast hardware/software requirements. Develop and administer supplier agreements.

Logistics & Order Fulfillment

Coordinate domestic and international shipments. Support site installation planning.

Data, Systems & Financial Stewardship

Maintain Sales Order Catalog. Use ERP tools to manage workflows and inventory.

Leadership & People Management

Provide coaching, expectations, feedback, and development. Lead staffing, onboarding, scheduling, and safety programs.
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Key Competencies

Operational Leadership Technical & Analytical Capability Communication & Collaboration Process, Structure & Quality People Management
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Preferred Qualifications

5+ years production/operations/manufacturing experience in a tech environment. ERP/MRP system experience. Supply chain/vendor management experience. Lean manufacturing or continuous improvement knowledge. Ability to manage multiple priorities in a fast-paced environment

How We Work

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About JSI

JSI is built on purpose, that of making a difference in the world.



Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.



With 4Sight - JSI's single, unified, product suite - customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI's customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).



With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.



In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.