Job Description

Who we areWe are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?The Production Assistant is responsible for supporting day-to-day operational and logistical activities for certain teams in the Education, Design and Content Delivery branch. They act as a corporate resource and answer internal client questions relating to processes in the Content Delivery and User Experience departments. They provide client support and accurately triage tasks in the workflow tool based on needs, priorities, established timelines and required services (copy editing, translation, design, web publishing). They frequently liaise with internal stakeholders.What you'll do1. Develops and maintains work request submission and triage process in CIHI's internal workflow tool to ensure the timely coordination of requests.
2. Verifies that all information entered into workflow tool is accurate and complete (attachments in correct format, all files that are needed, adequate Service and Product Type selection, etc.). Consults internal stakeholders as required and follows up on outstanding action items and required participation.
3. Ensures all requests follow CIHI's publishing policies and standards.
4. Acts as a corporate resource and maintains the documentation for the policies and processes for Content Delivery. Recommends enhancements and efficiencies.
5. First point of contact for the Content Delivery department to resolve issues with the workflow tool (submitting, finding status of requests, attaching documents, setting designate, etc.). Provide updates on timelines and deliverables including making recommendations for the resolution of issues.
6. Monitors emails received in the teams' inbox and responds to clients; action or direct emails to the appropriate team.
7. Compiles metrics for quarterly and annual operational reporting.
8. Performs testing for workflow tool enhancements or process changes.
9. Provides regular status updates to supervisor, maintains communication channels between request submitters and the Content Delivery department.
10. Establishes and maintains strong working relationships with clients and colleagues.
11. Supports departmental and corporate projects as required.What you'll bring to the table

• Post-secondary education in business administration, communications, project management or a related field. An equivalent combination of education and experience may be considered.
• Minimum 3 years of experience coordinating editing, translation and design. Experience coordinating similar work may be considered.
• Professional knowledge of Microsoft Office Suite, specifically Outlook, Word and Excel
• Excellent attention to detail and organization skills
• Ability to efficiently coordinate and prioritize multiple projects to meet deadlines
• Excellent communication and interpersonal skills.
• Ability to work under pressure with minimal supervision
• Fluency in English is required, bilingualism in both official languages is an asset

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.We thank all those who apply, however, only candidates selected for an interview will be contacted.At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Canadian Institute for Health Information