Job Description

On behalf of our client in Vancouver, Ignite Technical Resources is looking for Product/Functional Support Manager with our client for a permanent full-time opportunity.

Project Details:
The team maintains, continuously improves, and enhances the systems and processes that support operational functions of client, including human resources and finance. Team members within this unit will work cross-functionally with other departments/units across client. The vision for the team is to provide integrated services that create an enriched user experience for faculty, staff and students.

Responsibilities:

• Develops, mentors, and provides leadership, including all aspects of the team member lifecycle (e.g., hiring, training, coaching, etc.):

• Leads the team performance conversation process with team of functional analyst and support analyst team members.
• Provides career planning advice to team; creates development plans to help team members achieve their career goals, including assigning work which leverages their skills and provides them with opportunities for learning.
• Acts as the functional Payroll and Cross-Functional product leader to ensure alignment with HR\'s and Finance\'s vision, goals, policies and practices:

• Translates short- and long-term strategic requirements into operational plans.
• Ensures the business requirements gathered reflect the university and user needs and optimize experience.
• Contributes to and translates the business owner vision and strategic direction for the Payroll and Cross-functional area and oversees the development of system specific strategies, tactical plans and initiatives.
• Partners with the Senior Product Manager to support vendor management for the Workday product.
• Provides operational and strategic guidance and management of all functions related to tier 2 support operations.
• Leads, motivates and manages the tier 2 customer support function and team members and assigns responsibilities accordingly to deliver high quality services.

• Manage, coach, motivate and mentor the team to continuously improve performance
• Motivate team to achieve individual and team objectives through performance management, goal setting and development plans
• Evaluate individual and team performance against agreed to objectives with appropriate feedback

To be Successful You Need To Have:

• Minimum 7 years experience in providing customer service support to a large group or the equivalent combination of education and experience
• Demonstrated ability to manage a broad range of general and specialized human resources and/or finance functions.
• A high level of interpersonal skill is required
• Experience in training and/or instruction of a routine nature in areas of expertise
• Customer service orientation

Nice to Have:

• Experience working with Workday is an asset.
• Lean/6sigma or other process management certification or designation preferred
• Change Management experience and designation preferred
• Project Management experience and designation preferred.

Due to the volume of resumes, only those candidates being considered will be contacted.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.

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Ignite Technical Resources