Job Description

Position: Product Support Manager - RIZONPosition Type: Full time, PermanentLocation: Surrey, BC. / HYBRIDPosition OverviewRIZON Trucks Canada is a commercial electric truck brand developed and manufactured by the Daimler Truck Group, a global leader in the transportation industry. Our fully electric medium-duty trucks are designed for practical real-world business needs. Developed and built in-house from the ground up, RIZON is setting a new standard in Class 4-5 commercial electric vehicles, and we want you to be a part of revolutionizing the trucking industry.Rizon Trucks Canada has an exciting opening for a Product Support Manager at our Surrey, BC location. This hands-on HYBRID role is responsible for the day-to-day operations of the mobile technicians including preparing and meeting the department\'s annual budget, reviewing department budget on a daily basis, scheduling expenditures, analyzing variances, maintaining excellent customer/dealer relations, and visiting customers/dealers. The Product Support Manager, in collaboration with the Human Resources Business Partner, is also responsible for providing leadership and oversight with human resource and personnel supervisory functions of the department which include; selecting, training, scheduling, counseling, coaching employees, and managing the PQR system.Compensation Plan

• Attractive Compensation: Competitive base salary - $110k-$130k (Depends on experience)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Primary Job Functions / Responsibilities

• Prepare annual budget
• Review daily budget and department performance reports
• Approve department purchase orders (department expenditures)
• Schedule expenditures for department
• Studies trends to determine how to increase profitability of department
• Review warranty chargebacks to maintain 100% efficiency and recuperation
• Assist with Selecting employees for hire and work with Human Resources with other functions
• Assist with provide training, scheduling, assigning, coaching, counseling to employees
• Communicate job expectations and monitors\' progress
• Appraise and reviews job contributions
• Conduct annual compensation reviews
• Implement policies and procedures
• Maintain excellent customer service standards
• Communicates customer service standards to department personnel
• Resolve customer complaints and provides conflict resolution to customers
• Visit customers to provide and maintain excellent customer relations
• PQR management
• Manage the dealer relations and client experience.

Qualifications

• 15+ year administrative experience, service center experience,
• Current or prior truck rental & leasing or trucking industry experience required
• Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with excellent customer service skills
• Strong written and verbal communication skills,
• Experience in supporting Human Resources functions is an asset
• Ability to work in a high-volume fast-paced environment with a customer service focus
• A minimum of a High school diploma
• Strong computer skills including Microsoft Office suite with proficiency in Excel.
• Bi-lingual both verbally and written is an asset

RIZON is part of Velocity Truck Centres Canada. We encompass First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.For more information about RIZON / Velocity Truck Centre Canada, please visit our .We are an equal opportunity employer.Job Posted by ApplicantPro

Velocity Truck Centres Canada