Job Description

As a member of the Product Launch and Sustainability (PLS) team within the Scientific Affairs team, the Supervisor, Product Support is responsible for coordinating laboratory support for investigations into issues and updates related to products that are fully commercialized, including but not limited to material supplier changes, product improvement opportunities, release to new markets etc. The Supervisor, Product Support will also assist in the development and release of new products by providing expertise in the creation of new product and quality control specification and work instructions.The Supervisor, Product Support takes initiative to drive operational efficiency and effectiveness by developing and implementing tools, streamlining documents and designing and executing studies for change submission.*
HOW YOU WILL CONTRIBUTE*
Current product NC's

• Participate in cross functional team investigations related to product defects
• Lead root cause investigations to determine the root cause for defects associated with existing products
• Lead investigations related to performance related nonconformities and provide recommendations to QA for material disposition and corrective actions acting as the product design expert.
• Lead investigations related to performance related issues arising from QA, QC, or production related issues.

Current product design changes (ECR's)

• Participate in risk management activities related to modified products or processes under development as required
• Lead or support testing required for ECR changes
• Assist with designing and executing verification and validation studies to support changes to current products or process changes

Design transfer for device changes and new devices

• Assist in development of new product specifications and procedures, translating design outputs into testing procedures and quality control release criteria for new or modified products and processes
• Coordinate and assist, when required, in product testing performed as a part of process validation

Product support

• Design and coordinate stability studies for new or modified products.

General

• Present technical and complex information clearly to lab personnel as well as to members of other departments including Manufacturing, Quality Assurance and Sales & Marketing

WHAT YOU BRING

• Master's degree in a life sciences discipline (preferably biochemistry, microbiology, chemistry, biology, or related science), or a BSc with a minimum of 2 years' experience in a research laboratory
• Knowledge of or experience with GLP, GMP work desired
• Strong methodical problem-solving skills
• Experience with root cause analysis
• Excellent interpersonal skills, oral communication skills, and written communication skills are required
• Must be able to work independently following a brief period of specific technical training
• Must be able to work in a team environment
• Must have strong analytical and technical writing skills
• Excellent computer skills (MS Office, Access, Excel)
• Organized and detail-oriented

WHAT WE OFFER

• A competitive compensation package
• Extended health benefits including dental - 100% employer contribution
• Flexible working hours
• Paid sick days
• Bonus day off with pay on your birthday every year!
• Full-size in-house fitness gym and shower facilities
• Complimentary reserved parking
• Opportunity to work with industry experts who are motivated and passionate about what they do but know how to have some fun
• A chance to show off your dance moves and singing voice at the company parties and jump in to score a victory or lead the way in our outdoor games at the summer barbeques
• The opportunity to join an 'off the charts' foodie culture in our large kitchen and try out your favourite recipes or enjoy the culinary delights as they hit the share table

ABOUT BIOLYTICALbioLytical Laboratories Inc. is a privately-owned Canadian company focused on the research, development and commercialization of rapid in-vitro medical diagnostics using its proprietary INSTI technology platform. bioLytical has won several local and industry awards, including BC Exporter of the Year in 2019. We have been named Lifesciences BC's Growth Stage Med Tech Company of the Year and have been featured on BC's Fastest Growing Companies four years in a row, including the Globe and Mail's Fastest Growing Companies list in 2020. bioLytical moved to a significantly larger, state-of-the-art facility in Richmond in 2020 to accommodate the extraordinary growth achieved through our team.*
CORE VALUES*

• INNOVATION in what we do, how we do it and how we think: Contributes new ideas, challenges the status quo, takes the initiative on projects.
• NEVER SAY NEVER: Stays engaged until the goal is reached or project is completed. Overcomes barriers. Cares so much about the task at hand that the impossible is made possible.
• SENSATIONAL to our clients, to our partners, to each other: Spirited team player, who adapts to new situations quickly and is beyond reliable.
• TAKES OWNERSHIP of goals, decisions, actions, and results: Arrives on time and prepared, leads by example, follows through on commitments.
• INSPIRED to excel: Demonstrates a passion for INSTI, our people and our projects. Is not complacent, shares knowledge freely, exhibits awareness of self, their surroundings, and the business.

#science #research #researchanddevelopment #IVD #in-vitro #diagnostics #designtransfer #productsupportJob Type: Full-time