Job Description

Product Support Specialist - WCA1102025

Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.

Product Support

- Main Accountabilities

Sales Support

Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmuller products, systems, and applications. Support technical meetings, product presentations, and negotiations with expert advice.

Diagnostic Studies

Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives. Propose solutions for complex and customized inquiries.

Technical Presentations

Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.

Training

Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge. Prepares demonstration equipment for sales team, partners, and our end customers.

Technical Publications

Draft and review technical articles and documentation for publication and internal use.

Competitive Analysis

Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization. Complete technical cross-references as needed to support competitive positioning.

Education/ Experience/ Requirements

Bachelor's degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering. Experience with Industrial Control products and/or application knowledge in industrial automation. Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, NodeRed, and familiarity with CodeSys is considered a strong asset. Successful completion of the certified Engineering Launchpad training program (3 months) will be required. Additional certified Sales Launchpad training is expected to be completed within the first year.

Please apply through our ADP Application Portal.