Job Description

Product Specialist

Great West Equipment

Succeeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority.

We\'re Great West Equipment, and we do just that. We\'re a privately owned heavy equipment machine business consisting of eleven branches that operate throughout every region of British Columbia and the Yukon. We are the Volvo distributor for British Columbia and the Yukon, and our product line also includes, Metso crushing and screening equipment, Timberpro feller bunchers, Sennebogen material handlers, and Madill forestry products. The driving force behind our organization is the sincere commitment to our people, their focus on exceeding customers\' expectations and the values that we live by every day:

BALANCE INTEGRITY GROWTH COMMITMENT ACCOUNTABILITY RESPECT

Now we\'re looking to add a new member to our growing team: someone who is organized, enjoys a fast-paced environment, and thrives on continuous learning.

You\'ll love working here\xe2\x80\xa6\xe2\x80\xa6.

As our Product Specialist, you play an integral role in providing technical support for Volvo EXC, ART, EMOB and Sennebogen products and developing and facilitating OEM training on these products across all branches and all departments. As a Product Specialist you play an important role in developing good practices in planning, delivering, documenting, and tracking the required trainings and evaluations, as well as bringing expertise advice to training content development. You are also responsible for complying with all the company\'s established policies and procedures as well as all environmental regulations and safety programs. The successful applicant will ideally reside near a branch with training facilities, however, all locations will be considered.

Travel to OEM training (may be in U.S.A.), company branches and customer sites will be required.

What\'s in it for you\xe2\x80\xa6\xe2\x80\xa6

We\'re a growing business in an exciting industry, and we\'re a family. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company sponsored RRSP plan. You\'re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer\'s first choice for service, equipment and parts.

Success in this role looks like this \xe2\x80\xa6\xe2\x80\xa6

• \xe2\x80\x9cService First\xe2\x80\x9d. It\'s our company slogan and you are driven to support our teams by facilitating their ability to provide exceptional solutions for our customers. You\'ll recognize that our customers\' livelihoods depend on the service they receive from our team.
• Technical Knowledge. You understand the in-depth details of machine sub-systems, functions and design and you have the ability to carry out inspections and adjustments of components according to service literature. You love to trouble-shoot and you are competent in identifying and repairing faults that may occur in the various machine systems.
• Presentation Skills. You can design and deliver creative training materials to a variety of personalities and learning abilities. Your training sessions should be engaging on all levels and promote a safe and positive learning environment. You must also be proficient with presentation software such as PowerPoint.
• Organization. You have already developed systems to organize your workflow, communication, and data. You will be able to track and analyze data/information gained from your interactions with trainees and regularly follow up with career development options.
• Relationship Driven. You will get to know your audience and you will focus on providing value from their perspective. You will be able to assess and address technician knowledge and training gaps and work with the branches to assist with technician development.
• Safety Focus. You have a strong understanding of safe working practices and company safety policies and practices will be a common theme in the training you provide.
• Qualifications. You will have earned Red Seal Certification as a Heavy Equipment Technician, or equivalent training and experience. You have strong computer skills and experience with a variety of diagnostic software programs and you have technical support experience. If you are not already familiar with our product lineup, you will expedite the learning process so that you will be able to support our techs and service departments. Your exceptional communication skills and ease with speaking to groups are essential to your success in this role.

This is an exciting and challenging opportunity and we are looking for the right applicant to join our team and run with it. Are you the Product Specialist we have been looking for? Apply today!

Great West Equipment