Date Posted: 02/10/2023
Req ID: 29368
Faculty/Division: Faculty of Arts & Science
Department: Information and Instructional Technology
Campus: St. George (Downtown Toronto)
Position Number: 00045017
Description:
About us:
The Faculty of Arts & Science is the heart of Canada\'s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
The Faculty\'s Divisional IT team, Information and Instructional Technology (IIT), is a crucial source of support for the faculty\'s teaching, learning, research, and administrative operations. Our core functions include Infrastructure Server/Networking, Client Services and Teaching Technology Support, Product & Delivery Services, and Applications & Development. We provide responsive, client-focused technology and project delivery, day-to-day assistance, ongoing maintenance, and computing lab management with professional IT stewardship.
Your opportunity:
Reporting to the Manager, Product and Delivery Services, the Product Delivery Lead is responsible for assessing the Faculty of Arts and Science\'s (FAS) needs and using prevailing methodologies to define, design, implement, test, support and analyze technology systems and ensure functional teams stay unified in planning, project execution and support sustainability, with a quality, compliance and risk reduction mindset. The incumbent is a critical link within IIT and between the business, vendors (where applicable), the University and technical SME\'s.
The Product Delivery Lead is a seasoned Business Systems Analyst and/or Product Owner who has been solely responsible for completing Business System Analyst and/or Product Owner duties on over 5 large IT initiatives. They take a consultative approach in working with technical staff to build and develop highly complex IT technology solutions and cross functional applications based on business requirements. The incumbent leads and facilitates workshops to establish and maintain business requirements, ensuring the elicitation of clear, concise, non-conflicting functional and non-functional requirements from SMEs who may or may not understand how technology can be used to positively transform the business process and improve the user experience. The incumbent will become familiar with the configurability and administration of vendor platforms, providing guidance on how best to leverage the capabilities of these types of platforms and provide specialized hands-on technical support when required.
The incumbent is responsible for capturing consolidating and sustaining final business requirements, working with other cross-functional teams and driving project initiatives through to implementation and support. The Product Delivery Lead has hands-on project co-ordination experience leading initiatives in collaboration with technical focals. The incumbent also leads the development of project requirements, develops project artifacts, unifies technology resources, drives system design, testing, training and implementation. The role forms and provides solid support continuity and leads continuous process improvement initiatives to improve results, manage releases, measures success, maps and executes the product lifecycle with a service/product owner mindset. They are responsible for providing status updates to project sponsors and stakeholders as well as fostering collaborative relationships with clients.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .
Your responsibilities will include:
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