Job Description

We\xe2\x80\x99re Northbridge Financial. We\xe2\x80\x99re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada\xe2\x80\x99s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We\xe2\x80\x99re a company of passionate people who put people first. Do you want to join a team that believes in working hard \xe2\x80\x93 and having fun at work \xe2\x80\x93 all while making a difference? Look no farther than Northbridge.

Our Customer Experience Solutions & Delivery Lead will play an integral role for the organization. They will be responsible for identification, implementation, ongoing product management and planning for new and existing tools that enable us to deliver on our customer strategy. The key solution our Customer Experience Delivery Lead will focus on will be our enterprise-wide CRM (Customer Relationship Management). They will be the go-to-person for business users with an understanding of how CRM should and can be utilized across the organization and be an advocate for CRM within the organization. This individual will thrive in influencing, collaborating, and partnering key internal stakeholders such as Sales, Marketing, IT, Customer Experience, Operations and Change Management.

In other words, they\xe2\x80\x99re awesome. If you are too, consider joining us to support our Customer Experience team.

You\xe2\x80\x99re great at:

• Change Management
• Customer experience
• Analytical thinking

You have:

• University degree with a focus in marketing, business, strategy, economics, psychology or similar
• Minimum 5-7 years of work experience is required
• PROSCI certified and change management experience is an asset
• Previous experience in the insurance or financial services industry is an asset
• Effective communicator: experience in crafting and presenting a compelling narrative in a professional, creative format
• Strong project management skills with attention to detail
• Proven ability to guide internal teams in managing change
• Strong interpersonal skills with the ability to build strong relationships at all levels
• Ability to organize, interpret and apply data/information from a variety of sources for analysis and reporting

We\xe2\x80\x99re great at putting you first by:

• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• Promoting balance (flexible schedules, generous time off, and work from home options)
• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• Helping you grow in your career (education assistance, internal mobility)
• Caring about the community and the causes you believe in (donation matching, team volunteering)

We welcome and encourage applications from people with disabilities. Just let us know what we can do to accommodate you during the selection process.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation