Job Description

Company overview:

BookNet Canada is a small, non-profit agency dedicated to supporting Canada's book industry.

So what does that mean? We partner with people from all different layers of the industry. From independent booksellers to multinational publishing houses, our relationships with industry players allow us to develop strategies to keep the Canadian publishing industry healthy and happy. We provide training and education to help publishers and retailers adapt to new technology, as well as software solutions (for example, SalesData tracks 85% of the Canadian trade print market, while CataList allows publishers to create robust e-catalogues).

The opportunity:

The Project Management team delivers industry-driven solutions that makes it easier for booksellers, publishing houses, and to promote and sell books, reach new audiences, and embrace new technologies. We like to participate fully in all aspects of the product development process, working on both idea generation through to ongoing support. We like to learn and bring that learning into our day-to-day.

As a Product Coordinator, you'll play an integral role in supporting the Product Management team by accomplishing the following:

Create and maintain documentation (both internal technical specs and user-facing documentation), the software release process, and quality assurance testing (25% of responsibilities)

Assist with data processing and troubleshooting (20% of responsibilities)

Review and correct bibliographic data with stakeholders and partners (20% of responsibilities)

Provide customer support including assistance, training, and education of our users and stakeholders (20% of responsibilities)

Work with data to produce reports and newsletters (10% of responsibilities )

Other general duties as needed (5% of responsibilities)

For the physically-distanced interview, come prepared to speak to your experience and share some examples of your problem-solving abilities. Have stories to tell about how you used data to inform decision-making? Have you found a creative way to answer a customer's request? Let's get the virtual campfire ready.

Requirements:

What we're looking for:

We believe in professional development and lifelong learning. If you have some or all of the selected skills and experience we believe are valuable for this position, please share in your cover letter. Don't know something yet? We're hoping you'd be prepared to learn!

We're looking for:

Strong English communication skills (both written and verbal), honed in a customer experience-driven environment

Comfort and flair for tracking and reporting project metrics using data as well as user feedback

Poised and prepared when presenting in front of others, whether in small groups such as a training session or in front of a larger stakeholder gathering -- you'll get lots of practice

A great team player -- you can work independently while maintaining a focus on team dynamics and goals

Flexible, organized, and attentive to detail

A love of and commitment to deadlines

Nice-to-haves (don't let these hold you back from applying):

Experience or an interest in bibliographic metadata

Experience writing technical documents, such as specifications and user documentation -- if you can, show us what you've written

Experience in project management -- in your cover letter, don't hesitate to explain the projects you've worked on and how you contributed

French language skills -- let us know your comfort with writing and speaking in French

A strong interest in the intersection of books and technology

Additional Info:

What we can offer:

Salary: $47,500-$60,000 per year

Benefits package:

Group health/dental/insurance benefits program with spouse & family coverage

Group RSP program through a socially responsible fund (staff-driven initiative)

Wellness program allowance of $500 per year

15 vacation days per year

3 paid employee-sponsored volunteerism days

Paid office closure between December 25th to January 1st

Time & budget allocated for professional development

Flexibility around working from home (not restricted to COVID times)

Equipment to do your job provided at our expense (both Mac and PC operating systems supported)

Other perks:

We have a small, dedicated team of great people. We have a serious commitment to work/life balance -- maybe that's why current and former employees have given us .

Before the pandemic hit, we worked in an open-concept office in a beautifully converted factory space in one of Toronto's greenest office buildings in the heart of Queen West/Spadina, complete with a green roof for lunches, bike parking, and two on-site coffee shops! These days the entire team is working from home, and we can accommodate permanent working from home arrangements post-pandemic after/if we've returned to the office. We're well fond of fun, too, with monthly engagement activities with colleagues that have seen us trying curling and axe throwing; watching trailers, movies, and baseball games; and joining craft-along lunches, and Netflix parties! We always welcome new ideas for our social events, as well!

Justice, Equity, Diversity, and Inclusion statement:

At BookNet Canada we are committed to Justice, Equity, Diversity, and Inclusion. We were founded in 2002 to address systemic challenges in the book industry. As we promote diverse voices in the industry, we also promote the same internally and focus on building an inclusive team environment that is welcoming to the authentic you. We believe that just as every page contributes to the making of a story, every member of our team contributes to our vision and makes the work we do possible.

We recognize that to build the best products and services for the Canadian book industry, we have to work with the best. We recognize our work is improved by working with a diverse group of people with expansive skills and experience under their belts. We do not discriminate based on race, religion, indigeneity, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, abilities, or other legally protected identities.