Job Description

Description :

Description

A Prophix Product Adoption Consultant is a dynamic individual looking to transition into a fast paced, customer-oriented role. The position will report to a Manager, Product Adoption within the Customer Success Team and will work extensively with various internal and external clients.

What You Will Do at Prophix

The successful candidate will have strong inter-personal skills, be mature and confident when dealing with high level customer executives. We are looking for an individual who will proactively seek solutions for our clients\xe2\x80\x99 various issues. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working on-site or remotely with our customers. The ideal candidate has a strong balance between technical background and business experience.

Primary Responsibilities:

• Support customers enrolled in the Continuous Success Package. Including but not limited to:

• Ensure successful adoption
• Provide guidance on user enablement
• Model design guidance
• Identifying opportunities for footprint expansion
• Lead issue resolution with various clients, including

• Client management
• Solution design
• Performance testing
• Solution testing
• Client training
• Support clients via initiatives aimed at improving the customer experience and customers\xe2\x80\x99 product experience
• Contribute to internal projects/initiatives

What You Will Bring to Prophix

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

Your Experience

• 3 years relevant work experience
• Possess strong business and entrepreneurial skills
• Have superior communication and presentation skills
• Manage multiple clients or projects concurrently
• Software implementation experience is a definite asset
• Experience in Corporate Performance Management space is an asset
• Accounting experience is a definite asset

Your Technology Skills

• Proficiency with MS Office Suite
• Proven working knowledge of Microsoft SQL Server and Microsoft Window Server
• Experience with remote assistance technology considered an asset

Your Qualities

• Your most important asset is your problem-solving ability to diagnose and logically resolve customer problems using experience, good judgement and acquired knowledge of Prophix Software
• Strong organizational skills, attention to detail and ability to prioritize workload
• Ability to work independently and as part of a team
• Confidence and ability to interface professionally across of levels of the organization
• Confident working in a fast-paced, customer focused environment with many competing priorities

Your Education

• Post-secondary education in Computing, Business or Finance/Accounting
• Academic or practical knowledge of Accounting and/or Financial concepts (i.e. planning, budgeting, forecasting, or consolidation) is preferred

NOTES

At the time of application, must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.

A Criminal Background Check will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, please be advised that only those candidates selected to move forward will be contacted.

ACCESSIBILITY

Prophix promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

We are an Equal Opportunity Employer. In accordance with the , and the Ontario Human Rights Code, Prophix will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Travel Required

Yes, limited travel may be required.

Prophix