Job Description

Job Overview

We are seeking a highly organized, fast-paced, and detail-driven

Print Production Coordinator / Customer Service Representative

to join our team. This role is ideal for someone who thrives in a busy production environment, can juggle multiple tasks at once, and is comfortable processing a high volume of paperwork and job details accurately and efficiently.

You will play a key role in managing print job documentation from intake to completion, coordinating schedules, and providing excellent customer service while keeping projects moving smoothly and on time.

Key Skills & Competencies

Exceptional attention to detail with the ability to process paperwork quickly and accurately Strong multitasking skills; able to manage multiple jobs, customers, and deadlines simultaneously Ability to work efficiently in a fast-paced, deadline-driven environment Excellent time management and organizational skills High-volume data entry and job documentation accuracy Basic math skills for measurements, quantities, and calculations Strong verbal and written communication skills Proven customer service skills with a problem-solving mindset Ability to prioritize tasks and adapt to changing priorities Fast and accurate typing skills required

Handle high-volume

order intake

via email, phone, and in person Prepare

quotes and estimates

for print jobs, ensuring all costs and specifications are captured accurately Create detailed

work orders

with complete job specifications and production requirements Manage and process job-related paperwork and digital records Schedule print jobs while coordinating timelines, materials, and production capacity Invoice completed print jobs promptly and accurately Use CRM software to track orders, job status, and customer accounts Communicate clearly with customers and production staff to resolve inquiries and issues Support all stages of print production, including printing and finishing as needed Maintain inventory of printing supplies and materials Assist with packaging and preparation of completed print materials Maintain clean, organized work areas and follow all company policies and procedures

Requirements:

High School diploma or equivalent Must type quickly and accurately Strong data entry skills with speed and precision Exceptional customer service experience Excellent verbal and written communication skills Experience working in a printing production environment preferred Familiarity with printing techniques, printing equipment, and materials is a plus Comfortable in noisy conditions Must work well in a team environment and independently Ability to be on feet up to 8 hours per shift and lift up to 50 lb

Only applicants who submit a Cover Letter will be considered.

Please briefly answer the following three questions in your cover letter:

Why are you interested in this role, and what makes you a good fit for a fast-paced work environment? Tell us about your experience with data entry, typing, or paperwork. How do you maintain speed and accuracy? Describe a time you resolved a customer or production issue while handling multiple tasks at once. What was the result?
If you thrive in a hands-on, fast-moving workplace and take pride in getting things done right, we'd love to hear from you!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Extended health care Life insurance
Application question(s):

Why are you interested in this role, and what makes you a good fit for a fast-paced work environment? Tell us about your experience with data entry, typing, or paperwork. How do you maintain speed and accuracy? Describe a time you resolved a customer or production issue while handling multiple tasks at once. What was the result?
Work Location: In person