Job Description

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That\xe2\x80\x99s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Procurement and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

The Co-operators is looking for a Print and Document Services Admin who will be accountable for Corporate print and document management services including tight deadlines and competing priorities. You are client centric, able to work in a fast-paced service environment and make daily decisions in terms of priorities (between BAU and projects), customer service (internal and vendors) and problem solving.

How you will create impact:

Ensure daily Canada Post, Courier Service and internal delivery services meet established Service Level Agreements.

Maintain and Ensure accuracy of the departmental record information is current and accurate to perform before completing the inter-office, internal mail, Canada Post, courier mail delivery.

Image daily mail and historical files within Service Level Agreements and Quality assurance.

Prints and machine insert high volume print to mail jobs, receives, manages and process stock, ad hoc and print on demand for client-use orders.

Maintain and reconcile records management inventory through Versatile and offsite storage systems.

Maintain effective, positive customer service (internal and external).

Prioritize work and changing priorities throughout the day.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.

You leverage critical thinking skills to identify problems and proactively propose solutions.

Your strong communication skills allow you to clearly convey messages.

You\xe2\x80\x99re an effective team player who shares knowledge to support your peers.

To join our team:

Proficient in Microsoft Office Suite (Word, Excel, SharePoint, Teams, Access).

Experience with production printers, color copiers, inserters, postage machines, imaging machines, courier systems and MICR printers is considered an asset.

Experience with Xerox Freeflow, Databasics, Print Router, Life Pages, Versatile, ProClaim and LEAN methodology is considered an asset.

Detail-oriented, organized, strong problem solver and team collaborator with excellent priority setting skills.

Efficient and effective resource management to achieve results while maintaining a consistent high level of quality meeting Service Level Agreements.

2 years of experience in previous industry, related or relevant experience or an equivalent combination of education and experience.

What you need to know:

Role requires lifting, physical exertion at a moderate level approximately 25% of the time.

Occasionally able to lift up to 60 pounds e.g., Box of photocopy paper, Pushing Mail carts and pallets.

What\xe2\x80\x99s in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

The Co-operators