Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.:**This is a 1 year Full-time contract role with possibility of permanency**
This role will require the successful candidate to be in the office as this type of work cannot be done remotely.The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and courier and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.What will you do?Opening, sorting, prepping and distributing incoming mail, including digitally scanning of some documentsReceiving and distributing incoming courier using electronic tracking softwareSealing and stamping outgoing mailPreparing outgoing courier shipments and creating digital waybillsReceiving and sorting daily internal system generated outputPerform production tasks such as sorting and collating of documentsAccountable for accuracy and quality throughout production process, ensuring clients receive proper documentsAccountable for understanding the end-to-end processes for Canadian Document ServicesResponsible for communicating change that could lead to positive process enhancementsRecognizing what needs to be done to meet customer and business needsUpdating digital databases and completing investigations for return mailEntering key metrics into Excel spreadsheetsCreating and developing spreadsheets for trackingMonitoring and responding to business partners\xe2\x80\x99 queries in our team email inboxWhat do you need to succeed?Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalationsPersonable and friendly with a focus on building relationships with all levels of the organizationSolid experience with PC applications in a Windows environment, including Outlook, Word and ExcelSelf-starter who takes ownership and has a positive attitudeMust adapt to change quickly and be a role model for fellow team membersTeam player, willing to contribute and help others and offer guidanceStrong organization and time management skills and ability to prioritizeStrong written and oral communication skillsAbility to work independently with minimum direction and frequent interruptionsBe an active learnerAble to maintain a high level of productivity, accuracy and attention to detail at all timesAble to work in a fast-paced environment with multiple priorities and conflicting deadlinesAble to recognize opportunities to initiate change that will increase the department\xe2\x80\x99s efficiencyAbility to interact with and effectively communicate with Team membersFlexibility in the face of changing priorities and timeline pressuresDisplay professionalism at all timesAssets:An understanding of the Insurance BusinessNotes/Unique Requirements:Daily in office role.Overtime may be required as determined by business needs.Ability to lift items weighing 50 to 75 lbs and be on their feet for extended periods of time.Travel between 2 Toronto locations may be required for vacation and backup coverage.What\'s in it for you?Working within a high performance culture.Supportive working environment, culture of collaboration.Talented and diverse workforce; opportunity to launch a rewarding career.A company that promotes health, wellness, and work/life balance.We encourage our employees to champion continuous improvement.Joining a reputable organization with over 150 years of history.Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 42,600/42 600 - 53,300/53 300Job Category: Office AdministrationPosting End Date: 07/06/2024

Sun Life Financial