Job Description

Description :

Company: CGL
Department: Print/Document Services
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That\xe2\x80\x99s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

The Co-operators is looking for a Assoc Print and Document Services Specialist. This role is accountable for corporate print and document management services including managing tight deadlines and competing priorities. The ideal candidate is client centric and able to work in a fast-paced service environment. They makes daily decisions in terms of priorities (between BAU and projects), customer service (internal and vendors), responsible for training, and problem solving.

How you will create impact:

• Streamline team business practices to improve client service and efficiencies including monitoring staff workload and adjusting as necessary to meet client needs. Incorporate LEAN and sustainability practices while performing this task.
• Identify staff training and development needs, assess new staff member\xe2\x80\x99s learning style and adapt training plans. including cross-training to ensure adequate backup is in place to prevent disruption in service. Provide coaching when necessary.
• Develop and maintain procedures, business rules, workflows and tools.
• Represent the team on projects in a lead or supporting role, including sustainability initiatives, OnBase, EPMS, Print to Mail jobs, graphic design, and working with IT on software/hardware evaluation needs and developing, testing, and implementing new system solutions/enhancements.
• Maintain effective working relationships with internal Business Partners, customers, field partners, vendors, and service providers by responding to questions and servicing issues, resolving client service complaints.
• Back up to Business Solutions Analyst in terms of Xerox Core, Print Router, BCP and Print to Mail file management
• Liaison with Xerox Graphic Design, understand monthly invoice, reconcile, provide input to Supervisor and Manager, Utilize Graphic Design expertise to work on rush in-house graphic design work and to audit the forms creation/updates of Xerox. Monitor SLAs

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You are a big picture and out-of-the box thinker. Identifying impacts of changes and decisions not only on the team but across the enterprise.
• You\xe2\x80\x99re an effective team player who shares knowledge to support your peers.

To join our team:

• 2 years of experience in previous industry related or relevant experience or an equivalent combination of education and experience.
• Experience with production printers, color copiers, inserters, postage machines, imaging machines, courier systems and MICR printers is considered an asset
• Experience with Xerox Freeflow, DATABASICS, Print Router, Life Pages, Versatile, Proclaim, Inspire, Miro, Purolator Online, EST 2.0 and LEAN methodology is considered an asset
• Detail oriented, organized, and with excellent priority setting, communication, problem solving and time management skills.
• Project management, and sustainability experience are assets
• Efficient and effective of resource management to achieve results while maintaining a consistent high level of quality meeting Service Level Agreements
• Proficient in Microsoft Office Suite (Word, Excel, SharePoint, Teams, Access), OnBase, EPMS, Adobe Suite (Illustrator, PageMaker, InDesign, Photo Shop, Designer), HTML

What you need to know:

• Role requires lifting, physical exertion at a moderate level approximately 25% of the time.
• Occasionally able to lift up to 60 pounds e.g., Box of photocopy paper, Pushing Mail carts and pallets.

What\xe2\x80\x99s in it for you?

• Training and development opportunities to grow your career.
• Paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

The Co-operators