Job Description

Jobsite Industrial Rental Services (a division of Toromont Industries Ltd.), one of Canada's premiere Construction Rental Companies, has an immediate requirement for a Branch Coordinator in our St. John location. This is a fast-paced, constantly growing branch, which relies on our team-oriented atmosphere to help maintain and build our customer base. The Rental Counter Representative is a vital position that operates as the direct liaison between staff and customers, and is a key role in developing successful relationships with our customers.


Key Responsibilities:



Shipping and Receiving Duties:


• Monitor inventories, including rental equipment and saleable goods;
• Assist with loading and unloading customer pick-ups when required;
• Restock product shelves as needed;
• Prepare and ensure that all deliveries are organized for the following day;
• Complete daily closing requirements, including, but not limited to, invoice checks, pricing and information accuracy, balance funds.


QA Duties:


• Assess incoming rental returns for quality assurance
• Perform light repairs to equipment as needed


Rentals Duties:


• Provide excellent customer relations through phone, email and face-to-face, while keeping a positive and professional attitude;
• Perform assigned tasks with attention to detail and effectively organize all documentation within Company software;
• On-call work schedules may be required;
• Work effectively within a team environment;
• Operates as a liaison between staff and customers;
• Open and close branch when necessary;
• Prepare paperwork and contracts for deliveries;
• Update internal product spreadsheets and any other product tracking systems;
• Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries.


Storekeeping when needed:


• Maintain inventory, including, but not limited to, tools and consumables;
• Scan tools appropriately to ensure accuracy;
• Update user lists and tool databases;
• Send accurate missing tool lists and reports to client's senior leadership;
• Support turnarounds and special projects for jobsite.


Key Qualifications


• The ability to maintain a personable, hard-working, dedicated attitude in a fast-paced, high-tempo environment;
• Strong leadership and communication skills that place an emphasis on promoting an effective team environment;
• A customer-centric attitude and a strong focus on long-term customer relationships;
• Experience with staff supervision, scheduling and training; inventory maintenance, management and reporting; counter duties, customer service and inside sales; assisting in quarterly and annual budgets and forecasting;
• Excellent time management and organization abilities, with the ability to work and make decisions independently;
• Existing knowledge of industrial equipment and supplies; as well as all related Windows applications;
• The flexibility to adapt to emergency and overtime arrangements;
• Sharp attention to detail and effective paperwork organization;
• The ability to perform customer dispute resolution in a timely and mutually agreeable manner;
• Willingness to travel as required.


Benefits:



• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Stock options
• Vision care






Salary: $22.00 per hour





Jobsite Industrial Rental Services is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Jobsite Industrial Rental Services provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.