Job Description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Ottawa, Ontario location in the Point of Care, Diagnostics division. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world's greatest healthcare challenges.

As the Complaint Investigator, you'll have the chance to review customer complaint information, conduct product testing, analyze data, document the investigation and conduct risk management activities.

What You'll Do

Be responsible for implementing and maintaining the effectiveness of the quality system.

Review customer complaint text.

Conduct thorough investigation to determine root cause of the complaint issue.

Document the investigation outcome in a clear, concise manner and in compliance with guiding procedures

Shift: Monday - Friday

Required Qualifications

Bachelors degree, preferably in a science and/or engineering discipline. ASQ certification, advanced degree a plus but not required.

Preferred Qualifications

Knowledge of regulations and standards affecting IVDs and Biologics.

Three to five years experience in clinical laboratory with specific experience performing and evaluating standard clinical hematology tests is highly desirable.

Has in-depth understanding of APOC products, processes, technologies and clinical utility.

Has very good deductive reasoning skills and the ability to recognize and evaluate complex and/or sensitive technological issues.

Background / Skills / Experience

Must possess superior writing skills with ability to organize facts and data from multiple sources, extract key information and prepare investigation reports, customer impact analyses and formal investigation summaries. Possess superb organizational and multitasking skills with ability to focus on multiple investigations on daily basis. Must be detail oriented with keen awareness of GMP issues. Strong verbal, communication and interpersonal skills required to interact with various departments and vendors. Must be independent, efficient and self-motivated. Two to three years of experience in QA organization, with experience in the Abbott complaint handling system is desirable.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott's success.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between: N/A

JOB FAMILY: Operations Quality

DIVISION: APOC Point of Care

LOCATION: Canada
Ottawa : 185 Corkstown Road

ADDITIONAL LOCATIONS:

WORK SHIFT: M-F (Canada)

TRAVEL: Not specified

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)