Job Description

Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake, with 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat while creating lifelong memories. We are located at the largest marina on Shuswap lake surrounded by mountain scenery, providing the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!



We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Title:

Porter Personnel - Twin Anchors Houseboats

The Marina Porter plays an important frontline role in supporting the operations of the marina and ensuring a positive, safe, and welcoming experience for all guests. This position involves assisting with houseboat docking, fueling operations, general maintenance, and customer service, while upholding Twin Anchors' standards for quality, safety, and professionalism.

Duties and Responsibilities:

Guest Assistance with Belongings:

+

Transport guests' belongings

(luggage, personal items, etc.) from their vehicles to their assigned houseboats in a timely and efficient manner, ensuring that guests' belongings are handled carefully and respectfully.
+ Ensure all guests receive

assistance with their luggage

and that their needs are met as they embark or disembark from their houseboats.

Vehicle Parking Assistance:

+

Assist guests in appropriately parking their vehicles

in designated areas, ensuring they follow marina guidelines and parking regulations.
+ Provide direction and support to ensure guests park safely and with minimal disruption to marina traffic flow.

Customer Service & Communication:

+

Provide excellent customer service

by answering guest inquiries, offering assistance, and providing clear directions to guests navigating the marina and houseboat area.
+ Act as a

point of contact for guests

, assisting with additional requests or providing local information when needed.
+ Communicate any special guest requirements to other departments or staff, ensuring guest satisfaction is prioritized.

Dock and Property Maintenance:

+

Remove garbage

and maintain cleanliness on the dock and surrounding property, ensuring the area remains tidy and welcoming for all guests.
+ Assist with

general property upkeep

(e.g., sweeping, tidying, ensuring walkways are clear) as directed by your supervisor or team lead.

Team Collaboration and Support:

+ Work collaboratively with other team members in the

Guest Services Department

to ensure smooth operations during peak times.
+ Assist other departments or co-workers with additional tasks or duties during periods of high activity, especially during busy check-in/check-out times or peak season.

Additional Duties:

+ Perform any

additional related duties or tasks

as assigned by supervisors or team leads, particularly during high-volume times when extra support is needed.
+ Stay flexible and responsive to the needs of the team, offering assistance in other areas of the marina as necessary.

Required Skills and Knowledge:

Required Skills & Knowledge:

Strong communication skills

to interact effectively with guests, team members, and management. Prior

customer service experience

or the ability to learn quickly and provide friendly and helpful service to guests.

WHMIS (Workplace Hazardous Materials Information System) training

to handle cleaning and safety materials appropriately.

Preferred Skills & Experience:

Hospitality or tourism training

or related work experience that demonstrates the ability to work in a customer-facing role.

Experience driving a quad

(ATV) for transporting items across the marina or property, if required. Familiarity with

backing up trailers

(with vehicles or quads), as this may be required for transporting guest items or assisting with marina operations.

Knowledge of the houseboat industry

or a marine environment is considered an asset, as it will help you interact with guests more knowledgeably and confidently.

Conflict resolution skills

or experience dealing with customer complaints or concerns effectively, ensuring any issues are handled promptly and professionally.

Physical Requirements:

Ability to

lift and carry, heavy items

, such as luggage and personal belongings, ensuring safe and efficient transport. Must be able to

walk, stand, twist and carry items

for extended periods, both indoors and outdoors, in various weather conditions including summer heat. Capable of

driving vehicles or quads

in a safe manner, assisting with guest needs across the marina or property.

MUST have excellent interpersonal skills and the ability to interact with customers and staff in a professional, friendly and respectful manner

Working Conditions:

Employment Type:

Part-time, active position.

Work Schedule:

Primarily

Thursday, Friday, Sunday, and Monday

, with shifts subject to the needs of the business.

Compensation:

$18/hr with o

pportunity for

tips

based on guest satisfaction and your level of service.

Location:

200 Old Town Marina West, Sicamous, British Columbia, at the

Twin Anchors Houseboats marina

on Shuswap Lake.

Must currently be legally able to work in Canada

Application Instructions:

Interested candidates should submit a

resume

and

cover letter

outlining their qualifications and experience. After reviewing applications, candidates will be contacted for the next stages in the interview process.