Job Description

About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
The Opportunity
We are looking to hire a Portal Support Administrator responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal and annual licence renewal, and will escalate inquiries to the examinations, practice and licensing teams as appropriate.

The successful candidate will also carry out a number of administrative functions including, but not limited to, mail processing and supply ordering, and is expected to work cooperatively with members of the administrative services team. The role will involve managing multiple priorities and deadlines. Interruptions by phone are frequent, hence, exceptional attention to detail is critical.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We\xe2\x80\x99re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who\xe2\x80\x99s committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities.

We have established health and safety practices to limit exposure to COVID-19, including a vaccination requirement for all staff.
Who We\xe2\x80\x99re Looking For
The ideal candidate will have good interpersonal, organizing, and problem-solving skills with a knack for getting things done. Excellent knowledge of telephone systems, etiquette and voice mail systems is required. The candidate must also possess excellent oral and written communication skills.
Duties & Responsibilities

• Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal and licence application), and escalate requests to the examinations, practice and licensing teams as appropriate
• Respond to voicemail messages and escalate inquiries as appropriate
• Ordering office supplies
• Shipping and receiving boxes for Iron Mountain
• Provides reception and mail coverage, as required
  
• Understanding of Council operations and detailed knowledge of exam registration requirements, annual filing and license application process
• Handles and completes other duties as assigned by Manager

Qualification

• Minimum of 2-year experience with exceptional customer service experience
• Administrative diploma, preferred
• Good word processing skills, with a typing speed of 45 wpm
• Ability to lift up to 20lbs
• May be required to pick up or deliver items to other nearby locations